Job Description

What We’ll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

What You’ll Bring:

• 5+ years of professional experience as an analyst, customer success manager, or similar customer-focused role

• Demonstrated SQL querying/scripting skills and familiarity with relational database and ETL concepts, particularly as applied within healthcare environments, datasets, and platforms (EHRs/PASs).

• Experience using data to tell a story – you are able to draw out insights and recommendations based on analysis of large datasets

• Strong decision-making skills, ability to analyze reports and interpret data, and ability to prepare information to be delivered to clients and other high level stakeholders in a professional manner.

• Excellent communication, executive presence and interpersonal skills, as you will be advocating customer needs to multiple teams on a regular basis

• Strong time management skills – you understand what it means to serve a diverse customer base and manage your time efficiently

• Ability to troubleshoot and solve application problems using technical processes

What we’d love to see:

• MS/MBA, Revenue Cycle certification or Healthcare Management/Analytics coursework preferred

• Prior experience with CRM tools such as Salesforce

• Prior knowledge and/or experience in healthcare revenue cycle

• Working knowledge of patient accounting systems such as Epic, Cerner, Meditech, STAR, etc.

• 2+ years’ experience in insurance eligibility and billing; technical and business skills required including working knowledge of EDI and ability to understand eligibility transactions (270/271).

Impact You’ll Make:

• Maintain relationships with clients by providing both excellent customer service and technical expertise. Have “the buck stops here” attitude.

• Develop, QA, and deliver analysis. Create ad hoc reports upon request.

• Track product usage, recoveries, and client personnel changes.

• Become the go-to expert on all technical components of customer engagements that involve data deliveries via automated file exchanges.

• Professionally advise and consult on data delivery capabilities and processes during pre-sales, implementation and post production steady-state support.

• Lead client meetings and routine value presentations.

• Proactively and effectively manage evolving customer expectations. Lead efforts to find resolution and meet customer objectives.

• Work with internal technical subject matter experts and team leads to troubleshoot and implement remediation as needed for customer implementation issues.

• Work effectively with limited supervision; educate and mentor less experienced peers and display leadership as needed.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

How to Apply

Job Types: Full-Time.

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