Job Description

Does this sound like you?
You are an enthusiastic and strategic person with a passion for delivering brilliant training and improving the way organizations work. You have tenacity, patience, and a willingness to learn new software products quickly. You have a passion for people: you love working with, talking to, and interacting with people through all means of communication.

You will be an integral member of our team who partners with customers to ensure that their goals and outcomes are met through the onboarding journey. You are crucial to our future product development efforts as you can provide the most insightful feedback on the needs of our customers. If you are natural teacher and coach with software onboarding or project management experience, you just might be the Lythonian we are looking for!

What you’ll do here:

• Partner with our new and existing customers to ensure successful training and adoption of Lytho’s solutions.
• Work with Sales and Customer Success on understanding and documenting customers’ goals and desired outcomes; facilitate a smooth transition post-sale for new customers from initial product access to launch.
• Understand customers’ desired outcomes to develop an appropriate onboarding plan and deliver customized role-specific onboarding training to different groups within their team.
• Maintain a strong working knowledge of the product as an internal product Subject Matter Expert (SME). Work with internal resources to drive forward technical feature fulfillment and proactively identify additional product needs.
• Proactively identify risks and partner with Customer Success to mitigate and resolve onboarding or training hurdles throughout the customer lifecycle.
• Contribute to customer-facing training videos, webinars, documents, and KnowledgeBase articles.
• Become the voice of the customer, helping the Product Development team identify errors, bugs, and product improvements based on the requirements and preferences of the customer.

What we’re looking for:

• Passion for delivering brilliant training and improving the way organizations work.
• Ability to build relationships across different levels in a customer’s organization, and identify and deliver training that suits their learning style and needs.
• Excellent, enthusiastic, and friendly communication and outreach skills, responding rapidly to customer inquiries, and drafting concise and informative e-mails.
• Outstanding organization, planning, and problem-solving critical thinking skills; you should be detail-oriented, able to organize your own workflow, and able to deduce multiple solutions to any given problem.
• 1-2+ years of customer onboarding or training in a software environment.

Who we are:

We are a growing, international software company that is obsessed with helping marketing and creative teams spend less time coordinating, so they can focus on creating! We started as the first online proofing solution and evolved to a full marketing resource management platform. We’re a remote-first company with employees working from home across the United States and the Netherlands. We have drop-in workspaces in Raleigh, North Carolina and Amsterdam, where we can collaborate and maintain personal connections as needed. We are a group of passionate, curious, and unique individuals who value transparency and continuous development.

Why become a Lythonian?

We know that our people are what make us great! We continue to invest in resources and programs to support the wellbeing and growth of each Lythonian, both professionally and personally.

• Benefits:We offer diverse benefits to support the health, wellbeing, and futures of our people and their loved ones, including: unlimited PTO; paid parental leave; paid gender transition leave; “Summer Fridays” (half-days on Fridays during the summer months); medical, dental, vision, disability, life, and accident insurance; EAP services; and 401K with match.
• Remote Work & Flexibility:We are a “Remote First” workplace, where Lythonians have the flexibility and autonomy to balance work and personal needs. We care about the work you deliver, not the hours you spend online.
• Room for Growth:We love to see our team grow and thrive! In our current stage of rapid growth, there are plenty of opportunities to develop in your career and/or learn new skills.
• Values We Live By:Our overarching value is “Let People Run”, and this guides every decision we make. We recognize that people perform their best when they are provided the resources they need in combination with ownership and autonomy to make an impact!
• Diversity & Inclusion:We don’t just accept differences, we celebrate them! We are a diverse group with people from all over the world, and our priority is to foster a safe and welcoming environment for all. We have a dedicated committee that focuses on diversity, equity, and inclusion at Lytho and have implemented initiatives such as creating a gender transition leave policy and including Juneteenth as a company holiday.

EEO + Accessibility:

Lytho is proud to be an Equal Employment Opportunity employer, as we know that diverse characteristics, backgrounds, thought processes, and viewpoints lead to innovation and growth! We are committed to fostering a safe and inclusive environment for all Lythonians to bring their authentic selves. If you need assistance or reasonable accommodation, please contact Human Resources at

qu*******@ly***.com

#LI-Remote

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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