Part-Time House Manager
Job Description
House Manager
ORGANIZATIONAL DESCRIPTION
Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, historic Mansion, on our 16-acre campus, at AMP, and throughout the community.
Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we are a public/private partnership with Montgomery County Government and serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work.
We are also engaged in and committed to ongoing, institution-wide conversation, education, and thinking about how systemic inequities impact our organization’s work and how best to address that in a way that is consistent with our mission. This promise is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (I.D.E.A.) goals to expand access and diversity, promote inclusion, and build equity for all. In this proactive way, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.
POSITION SUMMARY
House Managers at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Managers help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Managers serve as section leaders and play a key role in volunteer usher and House Assistant oversight, patron experience and customer service assistance for all events in the Music Center. House Managers are also present for Education Center shift hours when the building is open to the public.
House Managers work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule.
DUTIES AND RESPONSIBILITIES
- Complete opening and closing front of house procedures for every event.
- Oversee volunteer ushers and House Assistants in assigned section before, during and after all Strathmore Music Center events.
- Responsible for leading show specific overview with Section team for each event.
- Work closely and efficiently with House Assistants, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment.
- Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction.
- Resolve escalated patron seating and other issues in coordination with the House Assistants and volunteer ushers.
- Lead patrons and other staff through emergency and fire alarm protocols.
- Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
- Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.
ACCOUNTABILITIES
Satisfactory completion of this job will include excellent attention to detail, anticipation of patrons needs, exercising sound professional judgment, building and maintaining good working relationships with colleagues and working well as a member of the Front of House team.
COMPETENCIES
Strong customer service, communication and problem-solving skills.
QUALIFICATIONS
Applicants should possess a minimum of at least two years’ experience in a front of house role with at least one year in a supervisory role at a live performing arts or theatre environment.
Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.
We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply.
How to Apply
TO APPLY
For best consideration, please submit COVER LETTER and RESUME electronically and the email SUBJECT line must contain the words "House Manager." Only qualified applicants will be contacted. Please direct all submissions to: Human Resources, hr@strathmore.org. Applications will be reviewed on a rolling basis until the position is filled, so we encourage you to submit your materials early. Although emailed applications are preferred, applications may also be mailed to: Human Resources 5301 Tuckerman Lane North Bethesda, MD 20852234 total views, 0 today