Job Description

About the Role

The Deputy IT Director, Head of Data Platform Services, is a senior leadership role reporting into the Director of Enterprise Platform Services, Maurice Mattholie, with the Chief Digital Information Officer Group (CDIO)

The role has full ownership of data platform services across the HMRC estate providing development and 24/7 live support service.

The Chief Digital and Information Officer group (CDIO) is HMRC’s IT function and has a complex combination of employees of two entities (both civil servants and a government company), contractors and third party suppliers.

With 4,000 people, CDIO Group are a key part of HMRC. As one of the most digital organisations in the UK we are leading the biggest digital transformation in Europe. To support this, we are also transforming how we are structured to become increasingly customer centric.

This significant organisational transition involves changes to our operating model to drive an increased focus on our customers and develop new capabilities. Our task is to continue to deliver high-quality services and technology as they drive this transformation, while providing an outstanding service to our internal and external customers and ensuring a great experience for everyone who interacts with HMRC.
 

Job description

• Leading the Data Platform Services (DPS) function and managing all the teams that design, build and run the data platform and its services
•  Ensuring the successful transition to the new DPS Functional Design, building new capabilities and aligning to Technical Product PODs

  • Take accountability for delivering HMRC’s Data & Analytics Technology Strategy, building on the success achieved so far by working with key stakeholders to secure necessary change funding.

  • Influencing strategy to protect the security of customer data

  • Strategic stakeholder management to forge productive working relationships within CDIO and with HMRC Business Customers

  • Management of RUN (OPEX) budget in excess of £60million per annum; working closely with Finance Business Partners

  • Support the expenditure of BUILD (CAPEX) budget in excess of £50million per annum; working closely the relevant Transformation Programmes

  • The post holder will have direct line management responsibility for a team of leaders within Data Platform Services. The team will have wider responsibility for a growing multi-disciplinary team of around 250 direct FTEs, consisting of both civil servants and contractor/supplier resources.

  • The post holder will have direct responsibility for managing a range of Tier 1 and Tier 2 suppliers supporting DPS activities, including Prime suppliers. The current size of the DPS function (including Prime supplier resources) is around 530 FTE

Responsibilities

Leadership capacity:

• An excellent leader and manager, with the ability to lead highly skilled technical IT teams, with a successful track record in driving cultural change

• Proven success through inspirational leadership with a clear track record of delivering outstanding performance.

• Highly articulate and credible at senior levels with the ability to communicate complex IT issues, digital concepts and strategy clearly to non-IT professionals

• Strong track record in building and developing teams – this will include initiating and delivering change, engendering a common culture, developing leadership and management capability to deliver sustainable performance

• Extensive direct experience of people management across large, complex teams – leading across geographically and culturally diverse locations

• Ability to work under pressure and to respond quickly to changing circumstances and tight timetables as priorities evolve and escalate.

Stakeholder management:

• Tangible experience of developing and leveraging senior relationships both internally and externally to define and lead the best approach to operational delivery to achieve business objectives.

• Capable of working effectively with, and influencing, commercial partners in a multi-supplier / vendor environment to ensure services are delivered, whilst achieving value for money

Technical:

• Extensive experience in the senior management of complex and varied technology applications with specific and clear focus on data and analytics at enterprise-scale

• Proven track record in defining, managing and delivering Data & Analytics organisational change programmes, including capability and professional development

• Have extensive understanding of how data, analytics and cognitive technologies can be leveraged to derive significant business insight and value in order to improve operations, customer experience and customer compliance.

• Proven experience of DevSecOps, ITIL and Implementing Agile at scale 

What will you be part of? 

HM Revenue & Customs is one of the largest Government Departments and one of the UK’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

We have embarked on a major transformational programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-oriented. We also aim to bring our 65,000 staff together from 170 to 13 modern offices across the country, alongside a small number of specialist sites and an HQ.

Our single department plan 2015 – 2020, which sets out our plans for achieving our strategic objectives and delivering our vision, is available online at: Single Departmental Plan

What’s in it for you? 

We are one of the country’s largest employers, with around 60,000 people working across the UK.

Whatever your role, you’ll be amongst people with an incredible range of skills and experience.

Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.

We’re committed to providing everyone with an employee experience that makes you feel connected to your work, your colleagues and your workplace, and feel proud to be a part of our mission.

Key benefits include:

• Salary of £71k-£95k
• 25 days annual leave rising to 30 days after 5 years’ service
• Additional ones paid leave commemorating the Queen’s Birthday
  • Civil Service pension – highly competitive contributory scheme
  • Flexible working schemes, including part- time or term-time working
  • Generous paid maternity / paternity leave (notably higher than the statutory minimum)
  • Tax-Free Childcare (TFC) scheme
  • Interest-free travel/ bicycle loans
  • Onsite facilities including fitness centres and staff canteens (where applicable)
  • Learning and development tailored to your role

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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