Job Description

Summary
We love to work with passionate, energetic people who are up for the challenge of really understanding their customer and have experience of delivering value with technology solutions.

We need inspirational leaders to take our people and our customer on this journey. You will use your deep technology, strategy and leadership experience to work in partnership with our business leaders, setting and delivering the technology strategy to support their ambitions. You will be accountable for these critical services for HMRC and the Valuation Office Agency (VOA).

We’re fundamentally restructuring the way we look after our IT and the way we work with partners across our ecosystem. But it’s not just about the tech. We’re building a deep understanding of our customers, working in agile ways, and implementing a DevOps approach. We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone manage their own work/life balance.

If you are passionate about how technology can improve our valuation strategy, policy and design; you are eager to deliver excellent service; and you value fostering an inclusive organisation then this will be a thoroughly rewarding role.

We look forward to hearing from you.

Job description
The Head of Business Services is a new role crafted to bring together all the responsibilities to deliver end-to-end digital and technology services to the Valuation Office Agency (VOA) in HMRC’s Chief Digital & Information Officer Group (CDIO).

Reporting to the Chief Information Officer – it is about leading a team that will undertake every life stage of service delivery from shaping an idea and securing resources, designing and building the service collaboratively, through to its continuous improvement and optimisation for the customer.

The post holder will both shape and grow the relationship with the customer as well as define, secure, manage and lead the people needed to deliver the services.

Key responsibilities include:

• Articulate the vision, technology and design of services; built on operational insights and superior problem solving to reduce the cost to serve.

• Provide personal leadership and accountability for the delivery of multiple solutions, products and services that can improve and transform the VOA working comfortably across a number of delivery approaches and methodologies, influencing changes to the way that we make things happen.

• Lead discovery and idea exploration work, coordinating estimation efforts and prioritisation discussions across multiple teams in a matrix structure.

• Influence, or create and manage complex budgets. Prioritising spending based on return on investment (ROI) and strategic intent, including ownership and accountability for realisation of benefits.

• Partner extensively and collaborate cross-functionally to solve VOA business issues with innovative solutions. Building and maintaining strong relationships and credibility with senior stakeholders across VOA, HMRC and Cabinet Office.

• Taking a clear role in HMRC Chief Digital and Information Officer Group (CDIO) leadership team and working closely with others in HMRC CDIO to share knowledge and make the most of potential efficiencies and opportunities to further integrate services across customer groups.

• Ensuring appropriate levels of governance and control and providing timely and accurate progress reporting to meet stakeholder needs.

• Building business stakeholders’ confidence based on strong relationships and trust. Building a roadmap of service improvements and communicating plans with your customer.

• Lead, motivate, develop and appraise senior technical leaders and managers so that their individual and collective performance is of the required standard and meets the current and future needs of the business ensuring accountability.

Responsibilities
To be successful in this role you will need to be an inspirational leader with demonstrable success of managing the delivery of digital services that have positively shaped the customer experience.

You will also be able to demonstrate:

• A sound grasp of the rapidly changing digital and technology landscape in both public and private sectors supported by the ability to identify, design and deploy optimal technology solutions and mitigate the typical problems associated with implementation.

• Evidence based, high quality decisions that promote digital transformation, communicated effectively. Analysis shaping decisions. Good understanding of data driven, user-centred design and business service optimisation, able to develop strategies that address or ‘nudge’ user trends and patterns of behaviour.

• Success at engaging the customer with an IT and digital vision that has potential to transform the customer’s business. Supported by effective relationship building, strategic influencing, and excellent negotiation and conflict resolution skills.

• Eliciting business requirement, providing high level t-shirt sizing and estimation of work, while managing expectations and prioritisation.

• Owning the Roadmap for a set of IT business services, delivering across a matrix of skills and capabilities, managing demand across large scale transformation projects, small change and CI teams.

• The ability to influence and shape complex business cases that demonstrate a value driven approach to transformation. Capability to prioritise spending based on ROI and strategic intent.

• Consistent track record in building and developing teams that deliver excellent performance using coaching – including initiating and delivering change, engendering a common culture, developing management capability, and attracting and integrating new people to effective multi skilled environments.

• Close partnerships and collaboration to deliver complex changes using a variety of operating models and delivery methodologies, while ensuring clear lines of accountability and communication to the customer to promote trust.

• An understanding of IT architecture principals and technologies that underpin core business services, including the safeguarding of information.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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