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9 May 2025
Full-Time ERP Support Specialist
Job Description
We are seeking a motivated and proactive ERP Support Specialist to join our ERP Team to support both our ongoing transition to Workday & our existing SAP landscape. This role offers an excellent opportunity for a junior professional to grow into a well-rounded ERP expert with exposure to technical and functional aspects of enterprise systems, integrations, and business processes.
The successful candidate will play a key role in providing 1st and 2nd level support to end users, assisting with ticket resolution, and gaining a deeper understanding of the full ERP ecosystem at EMBL. This position is critical to ensuring system stability, user satisfaction, and the long-term success of our digital transformation initiatives.
Key Responsibilities
- Provide 1st and 2nd level support for end users across Workday and SAP, including but not limited to:
- User access and authentication issues
- Workflow errors and data inconsistencies
- Functional inquiries related to business processes
- Troubleshooting minor technical issues
- Monitor and triage tickets from Workday Help Case, Kayako, and other ticketing tools; ensure timely resolution and appropriate escalation when needed.
- Assist in documentation of support processes, standard operating procedures, and FAQs for internal use.
- Support the ERP Team in managing:
- ERP integrations between Workday, SAP, and other peripheral systems (e.g. Document archive, Banking software, Health insurance administrator, Central user database).
- Support system testing during updates, especially when Workday releases new features twice a year, to help ensure existing functionality continues to work as expected.
- Support user acceptance testing (UAT) by helping coordinate test scenarios, preparing test users, and assisting in capturing and verifying results — especially during new releases or configuration changes in Workday or SAP.
- Assist with onboarding and training support for new ERP users by helping set up access, answering initial questions, and supporting functional colleagues during training sessions.
- Collaborate with functional and technical teams to identify recurring issues, propose improvements, and support the implementation of minor fixes.
- Gain a deep understanding of the full ERP landscape, including both technical architecture and business processes, with a clear growth path towards more specialized roles.
Qualifications and Experience
- A university degree or relevant vocational training in Information Systems, Computer Science, Business Administration, or a related field.
You might also have
- Initial exposure or interest in Workday and/or SAP systems (training will be provided).
- Familiarity with ticketing tools or experience in IT/user support environments.
- Understanding of ERP concepts, system workflows, and basic integration principles.
Personal Competencies
- Excellent troubleshooting and communication skills, with a customer-oriented mindset.
- Strong team player with a willingness to support colleagues and contribute to a collaborative work environment.
- Demonstrates initiative and curiosity, eager to learn, grow, and take ownership of assigned tasks.
- Active listener who strives to understand system landscape and interdependencies, as well as business needs and challenges
- Ability to work independently after initial onboarding and training.
- Organized, reliable, and detail-oriented in managing support workflows.
Apply now! Benefits and Contract Information
- Financial incentives: depending on circumstances, monthly family/marriage allowance of €271 monthly child allowance of €338 per child. Non resident allowance up to €692 per month. Annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
- Hybrid working arrangements
- Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
- Generous time off: 30 days annual leave per year, in addition to public holidays
- Relocation package including installation grant (as applicable)
- Campus life: Free shuttle bus to and from work, on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
- Family benefits: Kindergarten (Heidelberg), child sick leave, generous parental leave, holiday clubs on campus and monthly family and child allowances
- Contract duration: This position is a 3 year contract
- Salary: Monthly salary starting at €3607 after tax but excl. pension & insurances) + benefits (Total package will be dependent on family circumstances)
- International applicants: We recruit internationally and successful candidates are offered visa exemptions. Read more on our page for international applicants.
- Diversity and inclusion: At EMBL-EBI, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities.
- Job location: This role is based in EMBL Heidelberg (Germany). You will be required to relocate if you are based overseas and you will receive a generous relocation package to support you.
How to Apply
To apply, please submit a covering letter and CV via our online system. Applications will close on 25/05/2025.56 total views, 0 today