Part-Time Engagement Representative
Job Description
Why Work for the Y?
The YMCA is a leading non-profit committed to strengthening our community by connecting others to their ultimate potential. We focus on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.
Ignite your Passion, Live the Y Cause, and Join our Team!
Would you like to provide excellent customer service to members and guests who call the YMCA? As an Engagement Representative, you will engage members and guests in a branch and over the phone in order to respond to needs and promote information on membership and programs. This is a hybrid position with the expectation of some work from home and some work at the office.
In this position you will be able to use your skills to:
- Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs.
- Demonstrate full competency with the Customer Relationship Management system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments.
- Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed.
- Understand financial assistance process and accurately help to identify eligibility.
- Provide a highly satisfying member experience and engage members in programs.
Are you a good fit?
- You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
- You have at least two years of experience in customer service, public relations, and organization.
- You have excellent written and oral skills.
- You are proficient in computer programs, including practical application of MS Office suite, including Teams, and Zoom.
- You have a positive attitude and previous experience with diverse populations.
- Able to complete Child Abuse Prevention training on first day and other online or in-person training as required.
Starting rate: $14.49+ per hour, depending on qualifications
Hours: Part Time – Up to 25 hours per week
Benefits: YMCA employees are supported with competitive pay and great benefits!
- All YMCA employees receive 50% off YMCA Child Care
- YMCA Program and Merchandise discounts (up to 50%)
- Personal YMCA Membership
- Phone plan discounts
- Flexible scheduling
- Employee Referral Bonus Programs
- Paid Sick Leave
- The opportunity to participate in a Retirement Savings Plan
- Training and Professional Education
Position closes: When filled
How to Apply
Please apply directly via the hyperlink to our application page!179 total views, 0 today