Job Description

What We’ll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:

• 5-6 years of experience in the delivery and troubleshooting of digital marketing solutions/media and excels at roles in ad ops, technical project management/technical account management, customer support, product integrations or other operations related responsibilities.
• Bachelor’s degree in advertising, marketing, business, technical field or similar.
• Experience writing SQL queries and analyzing results to test troubleshooting hypotheses.
• Operates with a sense of urgency, highly organized, and can use project management, time tracking and collaboration tools to prioritize client requests or escalate to the appropriate internal teams.
• Experience with Agile / Jira.
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:

• Excel – using advanced functions
• Working with APIs
• AWS CLI commands
• Athena
• EMR Clusters
• Linux to copy and move large datasets
• Bash scripting
• Ability to become an expert in digital marketing data collection, data onboarding and the technical underpinnings of the ad tech industry

Impact You’ll Make:

• The Technical Support Engineer is a core team member within the Marketing Solutions organization that is an expert on our platforms, working with internal and external stakeholders to effectively both troubleshoot and deliver our omni-channel data-driven solutions.
• This role will report to the Manager of Business Operations/ERP.
• In the 1st 90 days, you will be given access to proprietary TransUnion software. You will also shadow other team members to gain a broader understanding of the role.

Day-to-day responsibilities of the role will include:

• Customer Support and Implementation
  • Prioritizing excellent service for both external and internal customers while developing effective working relationships with cross-functional teams.
  • Being the front-line technical resource for customers, including the ability to translate technical and functional requirements from customers (internal and external) to Product and Engineering teams.
  • Assist in onboarding of new customers with internal and external teams by acting as expert on platform UI and owning technical implementation details.
• Technical Liaison
  • Qualify incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations.
  • Ability to query and analyze platform performance metrics, proactively identifying issues and areas for improvement.
  • Benchmarking metrics and best practices across TransUnion platforms and develop technical documentation and training materials for other teams.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The salary range for this position is $80,845.00 – $132,600.00. *The salary range for this position reflects the general range of compensation for this job and does not include our bonus incentive(s). This position is eligible for bonus incentive(s). At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.

How to Apply

Job Types: Full-Time. Job Tags: ad ops, customer support, Technical account management, and technical project management. Salaries: 80,000 - 100,000.

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