Job Description

About the Role

Customer Compliance Group (CCG) ensures that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats.

The Finance & Planning Directorate (CCFP) is committed to being a corporate centre of excellence. With our partners, we will be at the heart of decision making, setting the strategic direction, and enabling CCG’s people to deliver effectively and securely.
We’re achieving this by:

• Developing and valuing our people whilst empowering them to deliver.
• Working at all times in an inclusive & collaborative manner showing full respect for colleagues and collaborators.
• Using data to provide excellent business insight and expert advice.
• Maintaining flexible and agile approaches to delivery whilst remaining in active control of our workflows.

This is a chance to innovate in a role that plays a key part in keeping Customer Compliance Group (CCG) safe. This position will support the CCG Director of Finance and Planning through leading the delivery and assuring of a high-quality risk, assurance and performance programme for Customer Compliance Group.

This is a broad and high-profile role at the heart of the largest line of business in HMRC and will involve managing stakeholders at the highest level in the Organisation and external bodies. The role manages several teams with interlinked and high-profile responsibilities:

• The CCG assurance team – leading and co-ordinating second line assurance work across CCG including the tax settlement assurance programme for HMRC’s tax assurance commissioner
• The CCG performance team – ensuring the integrity of performance data and providing regular performance reports and briefings to senior leaders to support managing the business and decision making
• The risk and external scrutiny team – ensuring the successful implementation of CCG’s risk maturity action plans, reviewing governance arrangements and maintaining relationships with external scrutiny stakeholders.
 

Role Criteria

Essential:

• Demonstrable experience in developing and maintaining an effective performance measurement framework
  • Demonstrable experience in delivering innovative assurance and risk management activities that improve the control environment
  • Ability to quickly navigate complex relationships with senior leaders in a large, complex organisation building credibility and trust.
  • Strong experience in a leadership role, with a proactive management style and previous experience of building a supportive, efficient and empowered team.
  • Professional qualification in assurance or finance, or strong compensating experience in these fields in a complex organisation.

  Desirable:

• Good understanding of the work of CCG within HMRC and the performance framework around compliance activity.
  • Some experience of shaping the strategic direction of an organisation
  • Confident in uncertainty and ambiguity
  • Experience in leading and delivering cross-cutting priorities.

What will you be part of? 

HM Revenue & Customs is one of the largest Government Departments and one of the UK’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

We have embarked on a major transformational programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-oriented. We also aim to bring our 65,000 staff together from 170 to 13 modern offices across the country, alongside a small number of specialist sites and an HQ.

Our single department plan 2015 – 2020, which sets out our plans for achieving our strategic objectives and delivering our vision, is available online at: Single Departmental Plan

What’s in it for you? 

We are one of the country’s largest employers, with around 60,000 people working across the UK.

Whatever your role, you’ll be amongst people with an incredible range of skills and experience.

Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.

We’re committed to providing everyone with an employee experience that makes you feel connected to your work, your colleagues and your workplace, and feel proud to be a part of our mission.

Key benefits include:

• Base salary of £71K
• 25 days annual leave rising to 30 days after 5 years’ service
• Additional ones paid leave commemorating the Queen’s Birthday
  • Civil Service pension – highly competitive contributory scheme
  • Flexible working schemes, including part- time or term-time working
  • Generous paid maternity / paternity leave (notably higher than the statutory minimum)
  • Tax-Free Childcare (TFC) scheme
  • Interest-free travel/ bicycle loans
  • Onsite facilities including fitness centres and staff canteens (where applicable)
  • Learning and development tailored to your role

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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