Full-Time Dental Office Coordinator
Job Description
APLA Health provides quality healthcare, life-saving services, camaraderie, compassion, and comfort to all who come through our doors. Our dedicated team of healthcare professionals is committed to providing personalized and compassionate free and low-cost medical services, tailored specifically to meet the unique needs of each individual we serve. APLA Health serves as a medical home providing an array of integrated healthcare services through 71,000+ billable patient visits and nearly 10,000 enabling services visits each year. Services provided include: medical, dental, behavioral health and HIV care; pharmacy; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, APLA Health offers housing support; benefits counseling; home healthcare; and the Vance North Necessities of Life Program food pantries; among several other critical support services. For more information, please visit us at aplahealth.org.
We offer great benefits, competitive pay, and great working environment!
We offer:
- Medical Insurance
- Dental Insurance (no cost for employee)
- Vision Insurance (no cost for employee)
- Long Term Disability
- Group Term Life and AD&D Insurance
- Employee Assistance Program
- Flexible Spending Accounts
- 11 Paid Holidays
- 4 Personal Days
- 10 Vacation Days
- 12 Sick Days
- Metro reimbursement or free parking
- Employer Matched (6%) 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $26.20 – $30.35 hourly. Salary is commensurate with experience.
Please Note:
This position requires fluency in English and Spanish – an assessment is required in order to move forward in the position.
This position will sit 3 days of the week (Wednesday – Friday) in our Long Beach Health Center and 2 days per week (Monday and Tuesday) at our CDU/MLK Medical Campus.
POSITION SUMMARY:
The Dental Office Coordinator provides clerical support for the daily management of the dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:
- Client Registration
- Appointment Scheduling
- Communication with patients and referring agencies
- Ordering supplies/front and back office
- Receive patients as they enter the dental clinic and notify the program staff of their arrival.
- Confirm medical/dental appointments on the schedule of the following day.
- Answer telephone calls, take messages, monitor voice mail messages throughout the day.
- Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
- Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
- Collect payment from patients before services are rendered when necessary.
- Travel to other dental locations as needed
Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:
- Check eligibility before each appointment
- Maintain a written Record of Eligibility on the patient charts
- Check and collect share of cost when necessary
- Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
- Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
- Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
- Assist in maintaining OSHA and HIPAA compliance.
- Assist in maintaining office and building fire/safety regulations.
- Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
- Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
- Minimum of two years of comparable administrative experience.
- College degree and work experience in a social services environment is preferred.
- Excellent telephone skills
- Basic computer skills
Knowledge of:
- Office workflow procedures
- Filing systems
- General HIV/AIDS health issues
- General medical and dental terminology
Ability to:
- Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
- Communicate effectively and courteously with tact, diplomacy and poise
- Multitask efficiently
- Learn and master the required computer software programs
- Follow written and oral directions
- Maintain the patient appointment schedule efficiently
- Work independently and responsibly
- Work effectively as a team member in a busy medical/dental practice
- Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
- Bilingual required – English/Spanish.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 and Booster or Medical/ Religious Exemption required.
APLA Health is an EEO Employer.