Job Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer:

• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $26.20 – $30.35 hourly. Salary is commensurate with experience.

Please Note:

This position requires fluency in English and Spanish – an assessment is required in order to move forward in the position.

This position will sit 3 days of the week (Wednesday – Friday) in our Long Beach Health Center and 2 days per week (Monday and Tuesday) at our CDU/MLK Medical Campus.

POSITION SUMMARY:

The Dental Office Coordinator provides clerical support for the daily management of the dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:
  • Client Registration
• Appointment Scheduling
• Communication with patients and referring agencies
• Ordering supplies/front and back office
• Receive patients as they enter the dental clinic and notify the program staff of their arrival.
• Confirm medical/dental appointments on the schedule of the following day.
• Answer telephone calls, take messages, monitor voice mail messages throughout the day.
• Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
• Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
• Collect payment from patients before services are rendered when necessary.
• Travel to other dental locations as needed

Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:

• Check eligibility before each appointment
• Maintain a written Record of Eligibility on the patient charts
• Check and collect share of cost when necessary
• Assist with all Grant Funded Audits.  Provide technical and administrative support for the auditors.
• Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
• Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns.  Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
• Assist in maintaining OSHA and HIPAA compliance.
• Assist in maintaining office and building fire/safety regulations.
• Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

• Minimum of two years of comparable administrative experience.
• College degree and work experience in a social services environment is preferred.
• Excellent telephone skills
• Basic computer skills

Knowledge of:

• Office workflow procedures
• Filing systems
• General HIV/AIDS health issues
• General medical and dental terminology

Ability to:

• Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
• Communicate effectively and courteously with tact, diplomacy and poise
• Multitask efficiently
• Learn and master the required computer software programs
• Follow written and oral directions
• Maintain the patient appointment schedule efficiently
• Work independently and responsibly
• Work effectively as a team member in a busy medical/dental practice
• Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
• Bilingual required – English/Spanish.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID-19 and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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