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1 Jun 2021

Full-Time Customer Success Engineer- Interoperability

Alyssa Noah/ 1upHealth – Posted by AlyssaNoah United States

Job Description

At 1upHealth, we are united by our shared goal – unlock healthcare data to improve patient and financial outcomes.
As a leader in FHIR® interoperability, our core belief is that unleashing the power that lies within health data can improve the way that we operate in our industry. We are on a mission to make it easier to access, aggregate, analyze and share healthcare data. Through our secure FHIR platform, we offer a solution to; break the barriers that hinder innovation and interoperability, meet compliance regulations and leverage the cloud for ubiquitous technology enablement.
With our recent $25 million Series B funding, we are starting our next chapter as the leaders in healthcare data. Check us out in Forbes.
The Customer Success Engineering team acts as a technical arm and trusted advisor for our Enterprise customers. Our team sits at the intersection of Engineering, Product, Sales & Marketing with  a 360 degree view of the business & engineering initiatives. This is a great opportunity for someone who is interested in working on a diverse range of software and data  projects  while gaining exposure to cutting edge cloud technologies.

What you’ll do:

    • Working with external customers in fielding and solving technical questions
    • Manage customer Issues on 1upHealth service management portal
    • Supporting Interoperability Systems by creating pull requests for hot fixes
    • Gain continuous understanding of the code base and systemsCreate and maintain software platform API Docs
    • Become a trusted advisor and act as a technical resource for our customers
    • Develop software automation to enhance the customer support experience.

Who you are:

    • Customer centric! And quick on your toes. You take the time to gather information about our customer’s experience and think about ways that we can improve that experience
    • You can juggle multiple priorities and customer requests5-6 years of experience in Engineering supporting internal and/or external stakeholders
    • Proficiency in Javascript/ Node.js, SQL, HTML/CSS, React.js, GitExposure to/or experience in implementing serverless and/or microservices architectures in a cloud based environment; AWS preferred
    • Understanding of both relational and noSQL database technologies and architectures
    • Knowledge of agile development practicesProactive verbal and written communication skills when interacting with team members
    • Bonus points for knowledge and experience with digital healthcare technologies and data standards such as HL7 FHIR.
    • BS/MS Computer Science, Engineering, or a related field
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How to Apply

Click this link, or copy and paste this link into a new browser to apply https://jobs.lever.co/1up-health/1193927e-aeec-4f20-9f7e-d201d0b3d307

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

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