Full-Time CUSTOMER SERVICE SUPERVISOR
Job Description
CUSTOMER SERVICE SUPERVISOR
Position Number:
Introduction (Description of School/College/Dept/Program)
Facilities, Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers, fellow faculty and staff members, students, and visitors. The mission of the department is to provide a safe, sustainable, and accessible physical environment that supports learning, research, working, living, and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do.
Job Summary
Oversees the late-night transportation services with the Be On The Safe Side program (B.O.S.S.) which includes supervisory responsibility for staff. Manages escalated customer service issues within the B.O.S.S. program to ensure student satisfaction with the services offered. Proactively works toward submitting the achieving department goals while improving customer retention. Typically this role is scheduled 5:30p-2:00a and requires at least one weekend shift
every week. Hours and schedule are subject to change in accordance with operational needs.
Hybrid work options may be available. Work will be performed primarily on the UW-Milwaukee campus, with requests for remote work considered after the initial training period. Specifics regarding work location requirements will be discussed during the interview process.
Minimum Qualifications
• Must possess a valid Wisconsin Driver license (or other such valid operator’s permit recognized by the Wisconsin Department of Transportation) and be able to meet or exceed the minimum requirements for driving on state business as detailed here: https://uwm.edu/risk-management/drivers/
• Experience working with multiple Microsoft Office Programs
• Minimum of one year of leadership or coaching or mentorship experience.
Preferred Qualifications
• Experience in a customer facing role communicating with customers via various channels (providing accurate information to customers face to face, via phone and/or through written methods)
• Experience working in a Transportation-related role
• Experience with schedules, task lists, organizational charts, or delegating assignments to others
• Experience working in a safety oriented/focused position
• Experience hiring, directing, coaching, and developing employees
• Experience training employees
Application Instructions
Applicants will be expected to provide:
• A Resume
• A cover letter that addresses the candidate’s professional level work experience as it relates to all required and preferred qualifications.
If the Search and Screen Committee cannot determine if the minimum qualifications are met, they will be determined as not meeting them.
All application materials will be further evaluated as evidence of excellent written communication skills
Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.
Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
Legal Notices
AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uw******@uw*.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
To apply, please visit: https://apptrkr.com/6046984
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