Full-Time Customer Service Representative
Job Description
- Provide timely, accurate and efficient service to our customers via FaceTime or by other virtual methods
- Assist customers in the verification process, step by step
- Provide resolution to unique customer concerns related to identity verification
- Practice discretion while handling vital, personal information
- 6 + months in customer facing role is preferred
- Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
- Comfortable communicating virtually with customers via FaceTime, Zoom and other virtual methods
- Demonstrate excellent written, verbal and interpersonal skills
- Projects a competent, enthusiastic and empathetic demeanor with customers
- Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
- A passion for delivering an excellent customer experience
- Must possess a can-do attitude and strong work ethic
- Strong initiative, drive to succeed, and time management skills
- Excellent attention to detail, spelling, and multi-tasking abilities
How to Apply
Please send resumes to Lucy Cruz at LCruz@sparksgroupinc.com280 total views, 0 today