Full-Time Customer Service Representative
Job Description
We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Bedding team to help support our Adjustable Bed business. Did you know we have been revolutionizing the sleep industry since 1883? That’s right! In fact, we hold the original patent on a spiral steel coil bed spring, filed way back in 1885. Since then, we have been an industry leader in guaranteeing you get the best sleep possible. If you join our team, your work will ensure people across the world have a little more comfort in their lives.
As a Customer Service Representative you will have the opportunity to deliver excellent customer service to our Bedding business. Your contributions will have a direct impact on the business by processing customer orders in a timely and efficient manner. The team you will be working with is collaborative and supportive, and values clear communication and diversity of thought.
So, what will you be doing as a Customer Service Representative?
- Take customer orders via phone, fax, email, or electronic data input (EDI).
- Understand & practice the Streamline Shipping Process.
- Send confirmations to the customer via phone, fax, email, or EDI.
- Maintain customer price files.
- Notify Inventory Control Manager, Production Scheduler, Program Manager, Materials Manager, Quality Supervisor, Plant Manager, and Director of Production and Inventory Control of any special orders.
- Assist the billing process to verify inventory as complete & correct.
- Issue Credit Memos to customers when necessary.
- Maintain RMA (Returned Material Authorization) Log.
- Keep customers informed on any changes or problems.
- Continue education on product line.
- Exemplify a cooperative attitude to work effectively with others.
- Have a clear understanding of all processes involved with the position.
- Conform to all safety, quality requirements and procedures.
- Perform other duties as assigned by Customer Service Supervisor.
- Understand, and practice, the policies and procedures for LP9000:2006 and Continuous Process Improvement (CPI).
- Initiate action to prevent the occurrence of any nonconformity related to product, process, and the quality system.
- Identify and record any problems relating to the product, process, and the quality system.
- Initiate, recommend, or provide solutions through designated channels.
- Verify the implementation of solutions.
- Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
To be successful in this role, you’ll need:
- Strong math and verbal skills.
- Good computer skills.
- Good communication skills.
- Works well with others.
- High school diploma or equivalent.
Things we consider a plus:
- Previous office experience (customer service preferred).
How to Apply
Apply at https://careers.leggett.com/137 total views, 0 today