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27 Apr 2022

Full-Time Customer Service Representative

Leggett & Platt – Posted by fkbond Carthage, Missouri, United States

Job Description

We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Bedding team to help support our Adjustable Bed  business.  Did you know we have been revolutionizing the sleep industry since 1883?  That’s right!  In fact, we hold the original patent on a spiral steel coil bed spring, filed way back in 1885.  Since then, we have been an industry leader in guaranteeing you get the best sleep possible.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.


As a Customer Service Representative you will have the opportunity to deliver excellent customer service to our Bedding business.  Your contributions will have a direct impact on the business by processing customer orders in a timely and efficient manner.  The team you will be working with is collaborative and supportive, and values clear communication and diversity of thought.

So, what will you be doing as a Customer Service Representative?

  • Take customer orders via phone, fax, email, or electronic data input (EDI).
  • Understand & practice the Streamline Shipping Process.
  • Send confirmations to the customer via phone, fax, email, or EDI.
  • Maintain customer price files.
  • Notify Inventory Control Manager, Production Scheduler, Program Manager, Materials Manager, Quality Supervisor, Plant Manager, and Director of Production and Inventory Control of any special orders.
  • Assist the billing process to verify inventory as complete & correct.
  • Issue Credit Memos to customers when necessary.
  • Maintain RMA (Returned Material Authorization) Log.
  • Keep customers informed on any changes or problems.
  • Continue education on product line.
  • Exemplify a cooperative attitude to work effectively with others.
  • Have a clear understanding of all processes involved with the position.
  • Conform to all safety, quality requirements and procedures.
  • Perform other duties as assigned by Customer Service Supervisor.
  • Understand, and practice, the policies and procedures for LP9000:2006 and Continuous Process Improvement (CPI).
  •  Initiate action to prevent the occurrence of any nonconformity related to product, process, and the quality system.
  • Identify and record any problems relating to the product, process, and the quality system.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions.
  • Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.

To be successful in this role, you’ll need:

  • Strong math and verbal skills.
  • Good computer skills.
  • Good communication skills.
  • Works well with others.
  • High school diploma or equivalent.

Things we consider a plus:

  • Previous office experience (customer service preferred).

Our benefits may vary slightly from one location to the next, but what you will find, is that we offer: medical, dental, and vision insurance; as well as paid vacation, paid personal time, and various opportunities to give back to your local community.  One convenient fact about our medical plan, is that we offer tele-visits, so you don’t have to leave the comfort of your home when you are feeling under the weather!  We also strongly encourage and provide opportunities for learning and professional development.  Our Learning & Development team has put together in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for!  Apply today and allow us the opportunity to learn more about you and the value you can bring to our team.  Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Commitment to You

We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you meet the minimum qualifications but perhaps not all of the preferred qualifications. We’d love to have the opportunity to consider you! In keeping with our commitment, Leggett & Platt Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 19 days.

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