PJ → 
Full-Time Customer Service Representative
Job Description
Job Title: Customer Service Representative
Reports To: Customer Service Manager/Supervisor
Department: Customer Service
Job Summary:
The Customer Service Representative (CSR) is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. The CSR will act as a liaison between the company and its customers, providing timely, accurate, and efficient assistance.
Key Responsibilities:
• Customer Interaction: Answer inbound calls, emails, and live chats, providing information and resolving customer inquiries related to products or services.
• Problem Solving: Address customer complaints or concerns and resolve issues efficiently and professionally, ensuring customer satisfaction.
• Order Processing: Assist with processing orders, refunds, or exchanges, ensuring accuracy and timely delivery.
• Product Knowledge: Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
• Documentation: Record and document customer interactions and maintain detailed records of customer inquiries and resolutions.
• Escalation: Escalate unresolved issues to the appropriate department or supervisor in a timely manner.
• Customer Retention: Work towards building customer loyalty by offering additional services, suggesting new products, or ensuring timely follow-up.
• Performance Metrics: Meet or exceed performance targets (e.g., response time, customer satisfaction scores) as set by the management team.
• Team Collaboration: Work closely with colleagues and management to ensure smooth operations and a positive customer experience.
Qualifications:
• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience: Previous customer service experience (1-2 years preferred).
• Skills:
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer service software, CRM tools, and basic office applications.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Strong attention to detail and organization skills.
• Personal Traits:
• Empathetic and patient attitude.
• Ability to stay calm and positive under pressure.
• Strong team player with the ability to work independently.
Working Conditions:
• Full-time or part-time positions, depending on company needs.
• Shift work may be required (including evenings, weekends, or holidays).
• Remote work opportunities may be available, depending on company policy.
Compensation:
• Competitive salary with performance-based incentives.
• Benefits package (health insurance, paid time off, etc.) depending on company policy.
How to Apply
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