Full-Time Customer Service Consultant – Various Locations
Job Description
Are you a friendly, helpful and enthusiastic person?
HMRC is looking for dynamic individuals with great communication skills and a can-do attitude to join our Customer Services teams.
At HMRC, we’re focused on getting tax right for everyone.
As a Customer Services Consultant you’ll be at the heart of the frontline services we provide. We really care about our customers and we’re very proud of the level of service we provide. No matter which department you’ll be working in, the customer is always the main focus of everything we do.
In Customer Services we all do our bit to make a difference, whether that’s helping customers with their tax queries, assisting people to get the correct benefits, pursuing debt or making sure trade flows smoothly in and out of the country. The money we bring in helps pay for vital public services such as education, hospitals and emergency services, and we couldn’t do all this without our dedicated workforce.
Our training will help you develop new skills and expertise – you can even gain apprenticeship qualifications which are internationally recognised. You’ll also receive support and help from our friendly and welcoming workforce, all of which will help you reach your potential.
So what do we need from you?
• great communication skills – both written and verbal
• commitment to providing a brilliant service for our customers
• ability to handle both enjoyable and difficult conversations
• ability to provide information, quickly and clearly
• a real passion for supporting and helping people
We offer competitive pay, good benefits and career opportunities. So, if you have the qualities for the role then we may have the perfect job for you.
Working Patterns
You’ll need to be flexible with your working pattern should you be successful in your application. Our customer services centres are open 7 days a week 8am to 10pm and your working patterns will fall within these times. You’ll be employed on a 5 out of 7 contract, this means you’ll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week. Part-time and job sharing working opportunities (minimum 20 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accepted. Please only continue with your application if you are able to commit to this work pattern.
How to Apply
Please apply via Civil Service jobs and search the following references for each location and working pattern. Nottingham – Part Time – Evenings – 1616978 Nottingham – Full Time – 5/7 – 1616944 Washington – Part Time – Evenings – 1616977 Washington – Full Time – 5/7 = 1616937 Newcastle – Part Time – Evenings – 1616974 Newcastle – Full Time – 5/7 – 1616932 Preston – Part Time – 1616973 Preston – Full Time – 5/7 – 1616927 Manchester/Salford – Part Time – Evenings – 1616972 Manchester/Salford – Full Time – 5/7 – 1616923 Liverpool/Bootle – Part Time – Evenings – 1616970 East Kilbride – Part Time – Evenings – 1616966 East Kilbride – Full Time – 5/7 – 1616905 Leeds – Part Time – Evenings – 1616964 Leeds – Full Time – 5/7 – 1616919 Glasgow – Part Time – Evenings – 1616961 Belfast – Part Time – Evenings – 1616530 Belfast – Full Time – 5/7 – 1616947 Livingston – Full Time – 5/7 – 1616946 Croydon – Full Time – 5/7 – 1616899 Bathgate – Full Time – 5/7 – 1615292 Cumbernauld – Full Time – 5/7 – 1616914 Peterlee – Full Time – 5/7 – 1616943 Edinburgh – Full Time – 5/7 – 1616891 Cardiff – Part Time – Evenings - 1616956585 total views, 0 today