Full-Time Customer Service Advisor
Job Description
We are looking for Customer Service Advisors to join our public sector client who are the independent voice of water consumers in England and Wales.
Working as part of the newly created consumer relations team based in Cardiff, you will handle incoming calls from customers about their water supplier providing guidance and information, answering questions and taking up unresolved water company or retailer complaints. The ideal candidate will have previous experience of complaint handling and resolution within a contact centre environment, or a background in telephony-based customer service.
This is a fantastic opportunity to be part of a newly team in Cardiff city centre who make a difference to everyone who uses water, both now and in the future. You will have the opportunity to flourish in an organisation committed to equality, diversity and inclusion.
We welcome applications from both English and Welsh speaking candidates with the following salary and public sector benefits package:
- £23,331 p.a. – Welsh speaking
- £22,098 p.a. – English speaking
- Hybrid working – 2 days per week in office upon completion of training period
- Core operating hours are between 08.30 am and 17.00 pm Monday to Friday. You will work 37 hours per week with consideration given to those looking to work between 07.00 am and 19.00 pm.
- Civil service pension with employer contribution up to 27.1% dependant on salary
- 25 days annual holiday increasing to 30 days after 5 years’ service, plus bank holidays
Essential
- Experience of working in a front-line delivery role.
- Excellent written and verbal communication skills to convey information correctly and concisely.
- Proficient IT skills to allow for accurate and timely recording of information.
- Ability to log and record information appropriately in the correct systems.
- Excellent organisational and time management skills.
- Analytical skills to digest and interpret information from a range of sources.
- Ability to use your own initiative, intuition, and effectively communicate with customers and colleagues.
- Ability to seek out new and improved ways of working, make suggestions to colleagues and managers and always strive to do deliver to high standards.
Desirable
- Be a fluent Welsh Speaker, able to answer queries from customers in Welsh and support our Welsh Language commitment.
If this sounds like the opportunity you’ve been looking for then ‘ApplyNow’ and a member of the recruitment team will be in touch.
How to Apply
Please email your CV to ccw@greenbeanrpo.com and a member of our Recruitment Team will be in touch!28 total views, 0 today