Job Description

DESCRIPTION/RESPONSIBILITIES:
We are looking for a talented Customer Order Management Team Lead- Supply chain to join our team specializing in Cummins Supply Chain Services for our Power generation business segment in Fridley, MN.

In this role, you will make an impact in the following ways:
• Leading a team of Customer Order Management Representatives/Specialists for assigned customer accounts/regions to maintain operational efficiency to meet customer needs
• Planning and , prioritizing , and schedules the team’s activities and resources to ensure continuity of service. Reviews progress and evaluates results
• Leading, directing, evaluating, and developing Customer Order Management staff to ensure that resources are used effectively, and that work schedules and targets are achieved
• Ensuring customer order management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions
• Ensuring that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures. Monitors the status of Customer Order Management activities to identify problem areas and adapts procedures to improve the overall performance of the team
• Investigating, analyzing, and leading cross-functional problem-resolution and improvement initiatives with Cummins entities and external customers. Answers more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately
• Liaising with functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental
• Analyzing customer inquiries to identify recurring user problems, recommends solutions, and identifies where Order Management processes can be improved. Tracks improvements to closure and communicate same to customers.
• Developing problem solving guidelines, checklists, or other materials to assist customer order management staff to respond to inquiries that are recurring or routine
• Owning local departmental metrics, reporting and analysis
• Lead and support Customer Order Management training and requests from other Global teams through the Regional Model. Partner with Distributors, Channel Partners, line of Business, and Supply Chain partners to identify areas of improvement; utilize 6S, CI, and other tools.
• Host, coordinate, and lead various customer facing visits including successful witness tests. Manage complex processes and accounts within the department.

REQUIRED SKILLS:
To be successful in this role you will need the following:
• College, university, or equivalent to Bachelors’ Degree in Supply Chain, Business Administration, or related subject require along with 5 years minimum of relevant and applicable experience
• Experience with customer order management; customer-facing; supply chain/logistics; and international trade experience.
• Experience building partnerships and working collaboratively to meet shared objectives, balancing stakeholders, and anticipating and balancing the needs of multiple stakeholders.
• Experience directing work, planning and prioritizing work to meet commitments aligned with organizational goals.
• Experience building and managing string and effective teams. And, developing talent to meet both their career goals and the organization’s goals.

Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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