Job Description

DESCRIPTION/RESPONSIBILITIES:
Customer Order Management – Account Manager
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management – Account Manager to join our team specializing in Supply Chain Planning for our Customer Order Management in Fridley, MN.

In this role, you will make an impact in the following ways:
• Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation)
• Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance
• Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure
• Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions
• Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets
• Communicates with staff from other functional areas such as sales, warehouse, and logistics to confirm the status of orders and resolve customer queries
• Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization, develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order throughput processes
• Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices
• Supports customer visits
• Participates in continuous improvement projects

REQUIRED SKILLS:
To be successful in this role you will need the following:
• College, university degree, or equivalent work experience. This position may require licensing for compliance with export controls or sanctions regulations.
• Experience with customer order management; customer-facing; supply chain/logistics; international trade experience preferred
• Build positive relationships with stakeholders through effective communication which builds trust and confidence in managing orders and the Power Systems Business Unit business.
• Host customers for successful completion of witness tests.
• Partner with Global COM Teams to support global initiatives including Regional Model.

Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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