Full-Time Customer Engagement Manager – Scotland
Job Description
We have a brand new role to support access into residential treatment for substance misuse across Scotland.
Starting salary of £30,500 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000
Following the Scottish Government National Drugs Mission and associated funding our Care Inspectorate Registered Residential Care Services have grown significantly in Scotland. As such we have a brand new role to support access into residential treatment for substance misuse across Scotland – Customer Engagement Manager – Scotland.
The role can be based at any of our services across Scotland (Glasgow, North Ayrshire or Aberdeen) or home based – with travel across Scotland to meet the objectives of the role.
Our Glasgow based residential service is well established and has been open for over 30 years. In 2022, we opened Scotland’s first national specialist family service (Harper House) providing opportunity for mums and or dads to access residential treatment whilst remaining the primary carer for their children. This year we are opening another facility in West Aberdeenshire (Rae House) with a day service and housing provision in the City to further support access to residential support.
The role
As Customer Engagement Manager for Scotland you will play a pivotal role in the establishment of pathways into our new service as well as building and maintaining relationships/pathways into our existing provision.
As the largest provider of residential treatment services in the UK you’ll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.
You will be supported and guided by the Head of Residential Access and Placements and have peer support through the Customer Engagement Manager – England. In addition, you will work closely with the Scottish Residential Managers and admissions teams to ensure seamless access to our services and developing the customer experience from referral through to admission and beyond.
To find out more about the role please contact Jessica Douglas – Head of Residential Access & Placements at
je*************@ph************.uk
About You
- Confidence in building relationships with other professionals and to maintain the excellent reputation of Phoenix Futures.
- The ability to be innovative and flexible in order to meet the needs of a number of services and stakeholders
- Excellent verbal and visual presentation skills with the ability to convey complex information at the right level for the audience
Your Rewards
- Starting salary of £30,500 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000
- Generous annual leave, benefits package, and continuous training opportunities
- Access to employee assistance programs and wellbeing activities
- The chance to be part of a collaborative team dedicated to making a difference
About Phoenix Futures
Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we’re committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.
Read more about our history and guiding principles on our website here.
Apply Today
Apply with your CV and a personal statement today! Don’t miss out on this incredible opportunity to be at the forefront of change. We’re reviewing applications as they come in, so apply now to secure your place in our dynamic team.
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a digital interview week commencing 11th November 2024. If successful, we will also arrange to meet you face to face.
Unlock your potential and join us on the journey to transforming lives. Apply now and let’s make a difference together!
How to Apply
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