Job Description

We are looking for a talented Current Product Support Manager to join our Corporate team in Columbus, IN

In this role, you will make an impact in the following ways:

* Manages, develops, and implements project(s) of varying complexity and size in assigned functional area

* Partners with business stakeholders to ensure a successful project completion

* Responsible for Current Product Issue Lifecycle Management

* Lead cross-application issue resolution with other programs and application teams (Other SES teams,Middleware, etc.)

* Accelerate issue resolution for Guidanz users by working with stakeholders to prioritize incoming issues

* Act as liaison between stakeholders and Current Product Support development team; clearly understand business requirements for issue resolution and articulate these needs to the scrum team

* Support Issue Validation to and drive towards a “Closed loop process”

* Actively work with support teams such as Current Product Support, Change Management and Training teams

* Support the product team as needed with gathering requirements

* Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline

* Identifies, tracks, and works with others to resolve project issues

* Monitors and communicates project status to project team

* Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines

* Manages project risk; uses quality tools to identify areas of risk; works with others on the team and outside the team to identify alternatives or solutions

* Documents and shares team learnings with other teams; draws on other project team experiences to enhance the success of the project

* Maintains project notes, databases, and other records; monitors measures and communicates with Project Sponsor and other stakeholders on status of specific projects and assignments

* Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team members

To be successful in this role you will need the following:

Schedule Management – Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.

Scope Management – Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.

Project Resource Management – Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

Project Issue and Risk Management – Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

Business insight – Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer focus – Building strong customer relationships and delivering customer-centric solutions.

Financial acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.

Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Manages conflict – Handling conflict situations effectively, with a minimum of noise.

Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education, Licenses, Certifications

College, university, or equivalent degree required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience, including team leadership experience, required.

Experience in leading teams with a collaborative mentality

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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