Job Description

“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”

Job Title: Content Management Specialist

Department Title and Description
Content Management Capability – The strategy of the Content Management department is to create and evolve a global end-to-end content management capability and expertise to support business needs while driving efficiencies and effectiveness, defining operating models to support execution, drive and define processes and procedures, and manage day-to-day operations of the capabilities.
Purpose/Objective of the job
• Support the transition of countries to new workflows in the review and approval system
• Create training materials to support the implementation of the system and business processes
• Provide system administrative support
• Provide Level 1 support to our internal and external partner users
Key Responsibilities and Major Duties
• Create learning tools utilizing off the shelf products such as Captivate, to provide materials to support the business in training users on the use of the system
• Provide system administrative support in transitioning the business to new workflows including but not limited to setting user permissions, profiles and setting up master teams
• Provide Level 1 daily client facing support across functional areas for both internal users and external agency interactions
• Provide process and system support for our content management tools
• Support includes user guidance and training, client interface, trouble shooting, problem identification and resolution
• System support includes system administration and functionality (i.e. mange user access requests, assign training, roles and permissions)
• Liaison with Level 2 system support desk to identify user issues, work with cross-disciplinary team to develop solutions
• Work with department management to identify support opportunities and key business needs

(Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned)
Supervisory Responsibility (List job titles of positions that report directly or indirectly to this position and indicate nature of relationship) None
Key Stakeholders/Contacts – describe this position’s key internal matrix relationships and key external stakeholders/clients – Internal (Business Units across Client, IT, other teams within the MC Hub, worldwide markets, Public Affairs, Legal, Medical, Regulatory, Compliance) External (Agencies, and joint venture partners).

Client Job Profile
Job Component Job Detail
Manager Title:
Manager System Administration
List of minimum requirements
• Degree/Certification/Licensure 4 year bachelor’s degree
• Experience – Responsibility and minimum number of years Candidate should possess:
• 2-4+ years focusing on content management system administration/support specifically around review and approval of content.
• Experience creating materials for training multiple audience types regarding system usage.
• 2 – 3+ years experience in pharmaceutical or regulated industry.
• Competencies – knowledge, skills, abilities, other
• MUST have Veeva PromoMats experience (user support)
• Expert ability to use and guide others to use applications.
• Demonstrated ability to navigate and troubleshoot applications. Ability to understand detailed complex processes and requirements.
• Ability to raise issues to management in a professional manner for guidance and resolution.
• Demonstrated interpersonal and client support skills, including face-to-face and remote interactions.
• Successfully manage multiple priorities in a high-pressure work environment.
• Excellent communicate skills able to provide clear, concise, written and verbal guidance and written instructions, particularly for detailed system training and complex system information.
• Strong command of the English language, grammar and spelling.
• Experience with Microsoft and MAC products, including design software.
• Proven track record of collaborating with other teams to build relationships and alignment
• Strong interpersonal and communication skills
• Excellent planning, management, and organizational skills

Software that must be used independently and without assistance (e.g., Microsoft Suite) • Microsoft Office, Adobe Acrobat and E-Learning software (i.e. Captivate) to create training materials
• Veeva PromoMats
Additional Job Requirements:
None

How to Apply

Job Types: Temporary.

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