Job Description

Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for the Community Education Coordinator position that would be based out of our Marion, IL office.

Summary of the Community Education Manager Position:

• Position Summary: Community Education Manager establishes positive relationships with referral sources and enhances awareness of the agency and its services in the community, and among professional groups.  This position supervises the Community Education Coordinators, and coordinates referral source and patient experience/customer service educational programs.  Participates on designated committees to ensure all areas of referral source/patient experience/customer service educational needs are met.
• Full-Time Salaried Exempt Position.
• Schedule: 40 Hours Weekly, Monday-Friday 8:30 AM- 5:00 PM, with the possibility of evenings or weekends.
• Pay: $77,888 Annually
• Will be based out of the Patient Services Office located at 204 North Halfway Road, Marion, IL 62959.
• Will travel within all of the counties of our Marion office’s service area.
• Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
• By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
• For further information about our company, to apply online or see detailed information about benefits, please visit www.hospice.org/careers.
• For any questions or concerns, please contact HR Generalist Jade Gutierrez at (618) 310-7129 or email jg********@*****ce.org  .
• EOE

Position Requirements

1. Education
2. Bachelor’s degree in marketing or related field, required.
3. Experience
4. Minimum Five (5) years’ experience in marketing or sales.
5. Five (5) years’ experience in management, preferred.
6. Two (2) years hospice experience, preferred.
7. Other Qualifications
8. Prior experience in employee/community education, orientation or training.
9. Reliable means of transportation.
10. Ability to travel within the geographical boundaries of Hospice of Southern Illinois.
11. Ability to function with minimal supervision.
12. Excellent communication skills, both verbally, and in writing.
13. Excellent leadership, interpersonal/relationship, and organizational skills.
14. Able and willing to provide superior customer service.

Physical Requirements: Performs repetitive tasks, exerts up to 10 lbs. force occasionally.  Clarity of vision >20    inches <20 feet, hears alarms/telephone.  Bending at knee and squat – bend flexibility.  The Community Education Manager manages stress appropriately, makes decisions under pressure, handles multiple priorities and is able to work alone.

Working Conditions: The Community Education Manager spends approximately 70% of his/her time in the following settings: air-conditioned office buildings and 30% in an automobile.  Both environments vary in exposure to excessive humidity and noise.  The position does have exposure to malodorous, infectious body fluids from patients, exposure to communicable diseases

Essential Functions of the Community Education Manager Position

1. Ability to build and maintain relationships with referral sources and community throughout Hospice of Southern Illinois’ territory.
2. Excellent communication, customer service and human relations skills.
3. Ability to educate the community on the Hospice of Southern Illinois program.
4. Adheres to the Hospice of Southern Illinois Code of Conduct when marketing the hospice program.  Represents Hospice of Southern Illinois in a professional manner.
5. Ability to use creativity in developing marketing pieces.
6. Ability to public speak in a professional manner in a variety of settings.
7. Ability to work under pressure and understand a budgeted census.
8. Oversight and active participation in the Community Education department.
9. Responds to and manages complaints in a professional and timely manner.  Follows the Standard of Performance for Adverse Event Reporting and communicates pertinent information to the appropriate manager/supervisor.
10. Actively participates in QAPI/Performance Improvement Processes/Projects.
11. Maintains compliance with all Federal, State and local regulations in the Community Education Department.
12. Collaborates with Clinical Services Manager to assess patient experience and customer service training needs of the team.
13. Collaborates with Clinical Services Manager to educate the team on customer service, with a focus on “soft” people skill, and the “Burgundy Way”, in order to enhance patient experience.
14. In collaboration with the Clinical Services Manager, monitors progress of employee performance related to patient experience and customer service.
15. Provide timely feedback to the Clinical Services Manager for annual performance appraisals on employees’ customer service and interpersonal communications skills.
16. Research competitors’ patient experience ratings to identify areas in need of customer service education.
17. Provide useful customer service education to area healthcare facilities, referral sources, and community organizations.
18. Conduct timely follow-up calls with families related to customer service.
19. Intra-personal awareness:  assesses, understands and articulates own personal leadership style; flexes behaviors and tries new approaches for greater leadership effectiveness; treats new situations as opportunities for learning and growth.
20. Developing others:  analyzes employees’ performance from a behavior-based perspective; fair and inclusive; establishes collaborative developmental goals unique to each individual; provides follow-up and support for employees; empower diverse ideas, thinking, values and decision making.
21. Communication:  prepares clear, concise, and well-organized written documents and oral presentations.  Conveys information clearly, confidently, and with the proper tone.  Facilitates open communication.  Uses discretion and demonstrates sensitivity to confidential concerns.  Lists effectively and provides appropriate feedback.  Proactively anticipates, manages and constructively resolves conflicts and disagreements; identifies ways conflict can lead to positive change; takes appropriate action to address conflicts.  Builds and maintains effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals.
22. Effective interpersonal relationships:  provides appropriate, useful and timely feedback; provides realistic expectations for employees; understands and demonstrates the ability to build effective teams; models fairness and conveys respect; cultivates inclusive behaviors to better understand diverse individuals; conveys an air of confidence and instills confidence in others.
23. Ability to support, demonstrate, and celebrate evidence of Hospice of Southern Illinois core values.
24. Appropriately manages Paid Time Off per the guidelines set forth in the Employee Handbook and Benefits Manual.
25. Other duties as assigned.

Benefit and Insurance Information

• Please visit hospice.org/careers for insurance costs and additional information on benefits.
• Paid Time Off (PTO)

• Extended Illness Benefits (EIB)
• Blue Cross Blue Shield Healthcare Medical Insurance. Company pays 90% of the employee’s health insurance premiums and contributes 15% towards the health insurance premiums for spouses or children.
• Medical FSA for Traditional PPO Health Insurance Plans
• Dependent Care FSA
• HSAs for High Deductible Health Insurance Plans with an employer contribution
• Blue Cross Blue Shield Dental Insurance
• Monthly Cell Phone Allowance of $36
• Mileage Reimbursement of .67 cents per mile
• VSP Vision Insurance
• BCBS Basic Life and AD&D insurance (Paid for by the company)
• BCBS Voluntary Supplemental Life Insurance for the employee, spouse, or children
• BCBS Short-Term Disability
• BCBS Long-Term Disability (Paid for by the company)
• Tuition Reimbursement of $3,500 annually after one year of employment for approved courses.
• Student Loan Reimbursement of $2,500 annually after one year of employment

• 403(b) Retirement Plan with a company match up to 3% in 2025.
• Employee Assistance Program from Mine & Associates
• McKendree University 10% Tuition Discount
• SIUE 5% Tuition Discount
• Recruitment Referral Reward Program
• Discounts from select companies (auto, cellphone, etc.)
• Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal.

• Wellness Reimbursement of $200 annually for gym memberships, marathons, and weight loss programs.

How to Apply

• Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
• By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
• For further information about our company, to apply online or see detailed information about benefits, please visit www.hospice.org/careers.
• For any questions or concerns, please contact HR Generalist Jade Gutierrez at (618) 310-7129 or email jgutierrez@hospice.org  .
• EOE

Job Types: Full-Time. Salaries: 60,000 - 80,000.

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