Community and Content Manager, Alumni UK

Department: Education, Cultural Engagement
Contract type: Indefinite Contract (36 hours per week).
Pay band: 7
Salary: £30,839 plus £3,300 London Market Allowance for those based in the London area only.
Benefits Include, but are not limited to:
•    32 days annual leave, in addition to public holidays
•    3 days volunteering leave
•    Career average defined benefit pension scheme
•    An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.

Location – UK: London, Cardiff, Manchester, Edinburgh or Belfast Only.

Requirements:

• Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application.
• We are unable to support with visa sponsorship and relocation support.

Closing Date: Sunday 11th August 2024 at 23:59 UK time.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.

The Team:

This role sits within the Cultural Engagement which brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes, one of which is Alumni UK, the global network for people from around the world who have studied in the UK.

Every year, more than 400,000 international students choose to study in the UK – a number which is further increased by those who take UK higher education qualifications online, via transnational education, or who study for a semester in the UK.

The Alumni UK programme aims to strengthen the global network of UK alumni, providing opportunities for personal and professional development, for networking and for showcasing examples of alumni achievement.

The Role:

The Community and Content Manager will play a pivotal role in managing the online community of international UK alumni.

You will lead on the ongoing development of our current online collaboration platform and work with the Alumni UK team to engage with alumni through content development, training opportunities and other.

You will work with the Programme Development Manager on the procurement of an off-the-shelf collaboration platform, which will be built to fit the needs of the Alumni UK programme.

Accountabilities:

Operational delivery 
•    Be responsible for the day-to-day management of the British Council’s Alumni UK online platform (working with external provider to fix bugs, add new features etc) •    Be the first point of contact for enquires from alumni via the Alumni UK mailbox, ensuring enquiries are dealt with accordingly or redirected. Enquiries could cover technical access issues, reporting of inappropriate content, safeguarding matters etc.
•    Build a vibrant online community of international UK alumni from all around the world by actively encouraging engagement and collaboration between alumni
•    Work closely with colleagues across the British Council global network to ensure promotion of events and collect content from other programmes. Ensure there are adequate administrators for the alumni platform and that sufficient training is provided.

Continuous improvement and development of the Alumni UK platform

•    Work with the Programme Development Manager to scope out future developments for the alumni platform (this will include the lengthy procurement of a fit for purpose Alumni collaboration platform).
•    Project manage the introduction of new features and functionality, working with the technical provider and communicating these changes to the platform users; Alumni, UK HE universities and British Council UK and global staff.
•    Explore new and creative ways to engage international UK alumni online. Test and implement these initiatives with the alumni network on an ongoing basis
•    Develop and lead a community of practice for alumni platform administrators and be their point of contact for any queries regarding the alumni platform
Contract management
•    Work closely with the alumni platform technical provider to ensure the platform is always fully functional and any issues are reported and dealt with in a timely manner
•    Manage the contract with the platform provider to ensure they meet all of their commitments

Content management

  •    Work closely with the marketing manager to co-ordinate messaging across the alumni platform, direct marketing and social media
•    Develop content for the alumni platform and be responsible for editing content across the platform to ensure consistency and professionalism
•    Develop a content plan for the alumni platform and work with content producers to see this delivered

Reporting

  •    Be responsible for regular reporting on the alumni platform, utilising the platforms integrated reporting functionality and other available analytics
•    Have full visibility and knowledge of alumni analytics ahead of weekly progress team meetings (via Google analytics).

Equality, Diversity, Inclusion

  •    To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health
•    Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role, making time for learning and development relating to EDI and anti-racism
•    Ensure the alumni platform is accessible to audiences and any additional accommodations are facilitated when required.

Requirements of the role

•    Experience of managing and developing an online community
•    Experience of creating online content for digital audiences and an understanding and knowledge of what makes engaging content
•    Experience of managing suppliers

•    Demonstrated knowledge and experience of project management

Closing Date:   Applications will close at 23:59 on Sunday 11th August 2024 UK Time. 
Interviews will be held around the beginning/mid September.