Job Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

This positions salary ranges from $51,343-$63,780; commensurate on experience.

We offer:

• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 10 Paid Holidays
• 3 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

 POSITION SUMMARY:

Under the direction of the Clinic Director, the Clinic Manager is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, and Behavioral Health) in order to provide administrative and organizational support, maximize efficiencies, and champion customer service within the clinic.

CORE DUTIES & RESPONSIBILITIES:

• Plan, organize, implement, and monitor non-clinical front office Medical, Dental, and Behavioral Health operations, including but not limited to, the following areas:
  • Customer service
  • Appointment scheduling
  • Patient registration and intake processes
  • Communication between patients/clients, external agencies, or staff
  • Inventory management of general office supplies
  • Coordination of care for patients/clients accessing multiple services (e.g. Medical, Dental, Behavioral Health)
  • Patient recall for population management initiatives
• Provide direct supervision of non-clinical front office administrators and dental office coordinator
• Exhibit cultural competency with the LGBTQ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV
• Promote a welcoming and nurturing environment for patients/clients as well as staff
• Maintain utmost professionalism in the front office to all visitors of the clinic and with partner organizations
• In conjunction with Human Resources and the Clinic Director:
  • Hire, train, and recognize qualified non-clinical front office staff fitting APLA H&W’s mission statement and performance expectations
  • Monitor, coach, and appropriately discipline under-performing staff
• Perform regular check-ins and performance evaluations with direct reports as part of ongoing training and support, and identify opportunities for staff to develop knowledge
• Review accuracy and approve completed time sheets of direct reports using Paycom
• Ensure designated staff are opening and closing the clinic during hours of operation

BILLING & FINANCE DUTIES:

• Coordinate and maintain an accurate account of all monies received and spent by clinic in conjunction with the Finance department:
  • Batch reconciliation for payments received
  • Resolve billing inquiries/discrepancies with the Billing department
  • Check requests with Accounts Payable
  • Act as Petty Cash Custodian
• Collaborate with the Billing and Enrollment department to identify action plans and develop staff training to address billing errors resulted from registration activities
• Perform regular chart audits to ensure registration and scheduling processes are completed accurately according to clinic policies and protocols

ACCESSIBILITY & PROCESS IMPROVEMENT:

In collaboration with the Quality department:

• Coordinate completion of patient satisfaction surveys and subsequent planning and implementation of process improvements as part of delivering exceptional customer service
• Ensure process of patient recall functions efficiently to capture patients in a timely manner (e.g. ED/ER or post-hospitalization follow-up, dental recall, etc)
• Improve Quality performance measures from an administrative, non-clinical perspective

• Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation)
• Apply knowledge and awareness of community needs to process improvement decisions.
• Collaborate with the Communications department in managing APLA H&W social media accounts making sure information is accurate, relevant, and current

SAFETY AND SECURITY:

• Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure
• Enforce safety standards and regulations (e.g. OSHA, fire safety, ADA) and work closely with security personnel, safety teams
• Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic
• Assist with emergency management and preparedness plans and tasks
• Assist with grant-funded and managed care organization facility and medical record audits

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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