Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION
The Client Dedicated Technical Advocate is primarily responsible for partnering with internal and external clients to develop and resolve processing, operational and network infrastructure solutions. Provides technical direction while guiding a dedicated client through the implementation and overall support of servicing software products.

Note: This role participates in a rotational, on-call schedule, as this team provides 24×7 dedicated client support.

GENERAL DUTIES & RESPONSIBILITIES
* Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
* Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.
* Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
* Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
* Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
* Prepares and updates written material and explanations to accompany systems, programs, and program changes.
* Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
* Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.
* Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.
* Provides vendor relations and client support, training and testing within the area of expertise.
* Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
* Performs other related duties as required.

EDUCATIONAL GUIDELINES
Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS
* Prior Mortgage or Home Equity Servicing experience highly preferred
* Functional knowledge in the following area(s) may be required:
* LoanSphere MSP, LoanSphere Bankruptcy/Foreclosure, or LoanSphere Invoicing experience highly preferred
* Incident Management and/or Prior support experience within a production environment
* Operational Technology
* MSP-Mainframe Technology
* Disaster Recovery (DR)

GENERAL KNOWLEDGE, SKILLS AND ABILITIES
* Familiarity with Black Knight products and services preferred
* Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
* Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
* Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/business partner
* Advanced knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology
* Proficiency in Microsoft Office and e-mail software applications
* Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
* Ability to perform analysis, solid decision-making and problem solving skills
* Ability to use effective listening skills to develop understanding of user questions or problems
* Ability to rely on experience and judgment to plan and accomplish goals
* Ability to establish and manage priorities effectively
* Ability to demonstrate interpersonal and team-building skills and manage conflict
* Excellent verbal and written communication skills to non-technical and technical audience members
* Ability to establish and maintain effective working relationships with employees, clients and the public

IT Business Consultant III
Advanced level role. Possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately to highly complex projects. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays significant knowledge of the business area to resolve problems on an ongoing business. Generally works on multiple projects at a time as a project team member, and occasionally as a project team leader. Typically requires six (6) or more years of experience in a relevant business analysis/consulting role and demonstrated experience as the project team leader for a large project.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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