Temporary Case Manager
Job Description
Positions Available: 2
Job Type: Contract, 1-year fixed term
Work Schedule: Hybrid (3 Days Onsite, 2 Days Remote)
Salary: 55,000 CAD
Posting Date: July 2, 2025
Closing Date: July 16, 2025, at 5:00 PM EST
Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support.
Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.
About the Role
As a Case Manager, you will be responsible for:
- Comprehensive, Youth-Centered Case Planning and Support: Conduct thorough assessments and collaborate with youth to develop and revise individualized care plans, addressing their diverse needs—such as housing, employment, mental health, and immigration—using a strengths-based, anti-oppressive, and harm reduction approach.
- Integrated Service Coordination and Advocacy: Coordinate interdisciplinary services and referrals, facilitate life-skills programming, and work collaboratively with internal and external partners to ensure wrap-around support, crisis intervention, and long-term stability for 2SLGBTQIA+ youth.
- Collaborative Care and Advocacy: Build strong partnerships with community organizations and service providers through consultations, case conferences, and advocacy to ensure youth receive coordinated, comprehensive care tailored to their unique needs.
- Resource Navigation and Community Engagement: Actively research, connect, and refer youth to affirming community resources and supports—both formal and informal—to promote recovery, enhance quality of life, and support long-term well-being for 2SLGBTQIA+ youth.
- Record-Keeping and Reporting Compliance: Maintain accurate, confidential clinical records and statistical data in line with legal, ethical, and organizational standards; prepare reports and support public health protocol implementation as required.
- Operational and Participant Support: Provide flexible, day-to-day operational assistance—including distributing resources, supporting house activities, and responding to participant needs—to ensure smooth service delivery and a safe, welcoming environment.
What You Bring
- A degree in Social Work, psychology, or a related program and/or an equivalent combination of education/experience in the social services sector.
- Experience providing case management to youth related to issues of homelessness, mental health, trauma, transitioning and/or coming out, substance use, family support, trauma, abuse, accessing legal/financial support, housing, employment, and education.
- Experience working in a not-for-profit, 2SLGBTQIA+ community, social justice environment and/or housing/shelter.
- Ability to conduct crisis risk assessments and interventions, and safety planning, with the capacity to manage conflict, crises, and escalating situations with composure and confidence.
- Demonstrated ability to apply anti-racist, anti-oppressive, decolonial, and intersectional frameworks using harm reduction and client-centered approaches.
- Skilled in coordinating interdisciplinary care with internal teams and community partners, while navigating evolving needs, researching resources, and challenging colonial systems in service delivery.
- Proven ability to build trust with youth through active listening, cultural understanding, and adaptive communication, while advocating for their needs (housing, legal, healthcare) and centering autonomy and strengths.
Why Work with Us?
- Be part of a mission-driven organization where your work has a lasting impact on the lives of 2SLGBTQIA+ youth.
- Flexible scheduling that supports your well-being and fits your life.
- Join a welcoming, inclusive environment where your ideas are valued and your contributions are recognized and celebrated.
- We invest in your professional development with meaningful opportunities for growth, learning, and advancement.
- Engage in work that is challenging, meaningful, and aligned with your values.
What We Need
- Satisfactory Vulnerable Sector Police Check clearance.
- Legal eligibility to work in Canada.
Important Note
If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.
How to Apply
To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications, we receive, we are only able to contact candidates who have been selected for an interview.
Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.
Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.
Apply by July 16 at 5:00 pm EST and help us create brighter futures for 2SLGBTQIA+ youth.
We can’t wait to hear from you!
How to Apply
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