Job Description

As a Business Navigator, you’ll play a hybrid role that blends employer engagement with program analysis to support workforce and economic development across Seattle/King County. You’ll build and strengthen relationships with local businesses, identify their talent needs, and connect them with WorkSource and government funded Community Reinvestment Funds (CRF) resources. In this dual-focus role you’ll also serve as a data and systems subject-matter expert who helps improve program performance, reporting, and outcomes. As a Business Navigator, you’ll lead King County outreach strategies, deliver presentations and training, analyze and maintain data systems, and collaborate with employers, partners, and internal teams to drive growth and successful placements. The ideal candidate is a strong communicator who thrives in a relationship-focused, fast-moving environment and enjoys using data to solve problems and improve systems. They are organized, adaptable, with both an analytical brain and social nature. Strong in their consultative approach to networking they’ll be driven by relationships, and have an inner drive to become a program subject matter expert.

This position will be full time and the work will be hybrid (remote and in-person work) in Seattle/King County, WA. Candidate must live in the region and be willing to travel locally for weekly in-person meetings within King County. This role has a dual-reporting relationship to our SeaKing One-Stop Operator and our POST Team.

Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.

ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:

Business Navigation Duties:

• Maintain active and appropriate participation in team performance of Business outreach activities. Apply knowledge of business operations to establish and expand employer relationships leading to utilization of program services. Plan, prepare, and present workshops, seminars, training and proposals to business groups. Use verbal, written, and media skills to communicate effectively with a wide range of audiences.
• Facilitate business, community, and industry panels to identify industry trends, current and future needs, and job skills and training requirements. Facilitate CRF Business connections to existing state systems and programs to support their business growth and needs through the Business Navigator, existing supports, and by developing and implementing systems and program level interventions and tools
• Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.
• Engagement:  Collaborate and co-design with by and for organization partners and businesses to, develop comprehensive recruiting and service delivery plans, and execute the plans to achieve goals. Structure grant opportunities to support workforce development outcomes for CRF businesses and their employees.  Develop a comprehensive tracking process including data gathering, analysis, and reporting. Use results data to evaluate plan effectiveness and modify activities as needed.
• Placement: Support EcSA participants in connecting to CRF Employers for opportunities. Engage students/job seekers, partners, and business in coordinated effort to place and retain students/job seekers in self-supporting employment with CRF partner employers. Possess knowledge of partner program services, employer staffing needs, job vacancy costs, and turnover costs.
• Employer outreach, engagement, and satisfaction:  Utilize fact-finding, active listening, and analytical and presentation skills to identify employer needs and develop staffing plans to meet those needs. Contact prospective employers to identify funding needs and assist in developing grant proposal application plans. Expand business relationships into areas not previously touched by WorkSource business services and establish business and service provider connections.
• Develop comprehensive account and segment plans that lead to attainment of team performance goals and are customized to address attainment of contract and employer specific performance expectations
• Utilize a consultative sales approach which engages employers in WorkSource services and leads to meeting employer, partner and program needs. Strategy must include media and mass marketing.
• Work in collaboration with management, employers, team, and partners, to develop and implement a comprehensive strategy for successfully accomplishing all contractual and program elements. Strategy will include goals, objectives, activities and timeframes.
• Other duties as assigned.

Program Analyst Duties:

• In support of CPS leaders (statewide & local area based) and fund source leaders, lead the development, implementation, and maintenance of the data systems to enhance program outcomes and reporting.
• Deliver associated staff training / provide ongoing subject matter expertise and staff assistance as needed.
• Develop, demonstrate, and maintain programmatic knowledge and competency in all CPS programs by utilizing internal and external policy, as well as pertinent law, regulations, and legislation.
• Maintain platforms used to ensure accurate and timely collection of data into appropriate MIS databases for adherence to policies and in accordance with established procedures and processes.
• Maintain confidentiality concerning sensitive data including, but not limited to customers, employers, employees, fund sources, and program operations. Provide backup data entry as needed.
• Generate standardized reports for case management, performance, and quality control. Utilize the database and other data sources as necessary to create and provide standard, specialized and ad-hoc reports requested by system partners.

CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

Technical Competencies and Skills

• Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
• Ability to apply marketing strategy and tactics.
• Exceptional communication and writing skills.
• Ability to adapt to business needs and work well under pressure.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Ability and willingness to learn and become the Subject Matter Expert on WIOA, other legislated programming and data systems like ETO and EJAS as pertains to reporting.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

EXPERIENCE/POSITION REQUIREMENTS

Required

• A High School Diploma or GED.
• Experience in: Business Administration, Human Resources, Sales and Marketing, or a related field.
• Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
• Excellent working knowledge of computer systems and applications required, including word processing and database use.
• Top communication skills, both oral and written, are imperative.

Preferred

• A Bachelor’s Degree in: Business Administration, Human Resources, Sales and Marketing, or a related field.
• Certified Workforce Development Professional (CWDP).
• Bilingual in English and Spanish.
• Six-Sigma Green Belt or higher.
• Demonstrated success at consultative, business to business sales and one-year of job development experience with public or private employers preferred.
• Prefer expertise in using Social Media tools for recruiting and communicating.
• Use of CRM software or territory management program.

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement, Jury Duty and Military Leave
• 13 Paid Holidays, including a Floating Holiday and a Birthday Holiday
• Internet & Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA.  As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees’ service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.  

Job: Business Navigator
Primary Location: Seattle/King County
Salary: Salary range for job offer: $61,000 – 68,000 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $61,000-89,000.
Recruitment Closing Date: TBD – The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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