Job Description

CivicPlus is a leading software provider for local governments. Our platform enables local governments to improve communication and engagement with their citizens, streamline internal processes, and enhance community services.

The Assistant Implementation Manager is responsible for implementing workflow procedures based on direction from the Implementation Manager. Their duties include supervising employees during day-to-day tasks, providing support in escalated situations and managing the overall workflow of the project management team. As the Assistant Implementation Manager, you will need to collaborate with other department leaders to help develop and implement action plans essential to organizational success and process management. An Assistant Implementation Manager must be confident, proactive, and willing to take on workplace challenges while motivating others.

Your Impact:

• Participate in development of process improvements and strategies for workplace efficiency and goal achievement.
• Assist manager in taking care of the fine details of implementation project managers.
• Conduct assessments to identify and seek solutions to project challenges alongside of project manager.
• Assist in development of team and conduct performance reviews.
• Assist in resolving conflicts between the various departments or clients as needed.
• Build and maintain good working relationships with internal departments and direct teams ensure complete customer satisfaction.
• Assist in scheduling of resources or project assignments.
• Monitor productivity and quality of individuals.
• Prepare and present to the manager reports of project operations as needed.
• Collect data, analyze it, and help project managers to set objectives for initiatives or project needs.
• Ensure changes in processes are communicated to team members.
• Carry out quality reviews and checks to ensure project operations are in line with best practices.
• Fill in for project managers by managing daily operations in their absence.
• Respect decision-making boundaries and know when to call the attention of the manager.

There is no perfect candidate, but we are looking for:

• Experience, number of years of proficiency
  • 3+ years of experience in management or comparable
  • At least 2 years of experience in project management
• General skills, basic skills needed for the position.
  • Excellent communication skills with ability to convey important information clearly and effectively.
  • Strong leadership and initiative with goal-oriented mindset
  • Team player
  • Good time management skills with attention to detail

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with someone from our recruiting team.
• First Interview with the Hiring Manager
• Interview Loop with additional team members
  • Interview Project Activity-we simply want to take a peek at how you approach and solve problems.
• Offer

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

How to Apply

Job Types: Full-Time. Salaries: 60,000 - 80,000.

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