Job Description

Grady Britton is a full-service brand agency based in Portland, Oregon. Our specialty lies in building brands that do more; creativity inspired by business goals and a will to be great. Grady Britton is a certified B Corporation. This certification means GB voluntarily invests in meeting significantly higher standards of sustainability, governance and giving back to the community in our daily operations. It stands for “Business as a Force for Good” versus a belief that business exists only to generate profit. Now more than ever, we want our time and talent applied toward greater purpose. Our mantra, “Leave today better than yesterday” is a simple North Star of an idea that brings us in every day: improving, inspiring, challenging, creating for better. Our community, relationships, strategies, processes, the work— and especially, ourselves. It’s what motivates GB’s difference: building business for brands that put people first.

Grady Britton values the experience and knowledge that diverse team members bring to our workplace. This means we work to provide an environment of mutual respect, where all employees, regardless of identity can have their best career.

We are searching for an Account Manager with Virtual Event experience to join our account team for a large technology client. 

If you thrive in a fast-moving environment and are willing and able to wear many hats (e.g. go-to team player, client delighter, quality control guru, etc.) that are critical to our work and success with clients, you might be a perfect addition to the Griffin team. We’re looking for someone who loves to work with clients, teams, and technology – and isn’t afraid to roll up their sleeves to master some of the more detailed, but critically important, tasks of account management.

This role will support an Account Supervisor on one of our largest accounts, working closely with clients and our internal team. Ability to juggle and prioritize a lot of different tasks/details, as well as balance the needs of several audiences/variables (e.g. clients, internal team, budgets, timelines, etc.) is critical. Strong instincts, a willingness to drive work and take accountability for it, as well as knowing when to raise a flag or ask for help are also needed.

Specifically, this role will help fill the need to support general account communications projects as well as the growing business of managing virtual events, using (in some cases, proprietary versions of) common enterprise conferencing/meeting tools.

Responsibilities include:

• Manage projects and events from top to bottom, and work independently with limited supervision, after initial training period, including all aspects of client communication.
• Collaborate with the supporting team as needed.
• Work in a variety of platforms and tools within the client management and virtual event environment and landscape. Specific platforms are mentioned below in qualifications.
• Flexible schedule including occasional-to-frequent availability outside of normal working hours to accommodate global events and meetings.
• Robust database management (Excel expertise required).
• Some copywriting/editing is required for various communications (invitations, registration, post-event comms, newsletters, social media posts, etc.).
• Maintain communication with appropriate team members to ensure positive workflow through weekly status reports, project timelines, budget recaps, estimates, etc.
• Manage, organize and archive event project information (e.g. files, deliverables, and work samples).
• Maintain an enthusiastic and positive work environment.

Qualifications:

• 7+ years agency account management experience; technology industry experience a plus – interest a must
• Strong professional business writing skills, as well as proficiency in Microsoft Office, specifically high proficiency in Excel
• Strong emphasis placed on (not mandatory) experience with some or all of the following tools: Cvent, Jira, Eloqua, Intrado, Zoom, Encore/ChimeLive, Basecamp.
• Experience managing social media accounts on behalf of clients.
• Demonstrated account leadership, initiative, and willingness to assume greater responsibility
• Strong interpersonal skills and a natural love for working with clients/teams; ability to led and productively influence clients and/or teammates.
• Strong communication and organizational skills with deep attention to detail
• Proactive, resourceful, solution-oriented, and able to multi-task effectively
• Demonstrated ability to manage deadlines and budgets
• Flexible with an ability to shift gears quickly
• A sense of urgency and responsiveness
• Understands agency nuance (e.g., how to build trusting relationships with creative and other internal teams)
• Pass a standard background check and sign NDA documents as required.

How to Apply

Job Types: Full-Time.

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