JOB FAMILY DESCRIPTION

For Black Knight’s Origination Technologies Performance Suite (OTPS), telephonically upsells and cross-sells products and/or services and manages relationships with existing named accounts to ensure satisfaction, account retention, and continued revenue growth and profitability.

This position is work from home eligible.

GENERAL DUTIES & RESPONSIBILITIES

• Acts as primary liaison between client and Black Knight and understands client’s needs, including financial expectations and restrictions.
• Telephonic inbound/outbound role that is responsible for client growth and retention
• Meets certain sales quotas by generating revenue and/or profit margin in small to mid-sized accounts through upsell and cross-sell initiatives
• Demonstrates product knowledge including various solutions, markets, and competitive intelligence.
• Analyzes and evaluates pricing and costing scenarios to offer most viable value proposition.
• Assists sales teams in the preparation of proposals for clients utilizing Black Knight resources and tools.
• Monitors service levels, discusses with management, and recommends opportunities for improving service levels, revenue and profit.
• Listens to concerns of customers with regard to current products/services.
• Provides accurate and timely sales forecasts.
• Within client organizations, builds network of both operational and executive level users and maintains knowledge of all products and services utilized.
• Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

Bachelor’s degree in Business, Marketing or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Good understanding of Black Knight products and services as well as strong mortgage industry knowledge
• Requires expert negotiation and communication skills, both written and verbal
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
• In-depth understanding of the sales process
• Ability to travel up to 25%
• Requires solid decision-making and problem solving skills
• Analytical skills are required to determine client business needs and requirements
• Ability to remain calm under various levels of pressure
• Excellent follow-up skills in all areas of sales cycle
• Ability to show established track record of involvement in industry trade groups preferred
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $52,820 – $72,630. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus. Eligible to participate in a commission plan.

Account Executive I

Entry-level professional role. Decisions are made within established policies and standard practices. Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Has introductory knowledge of company products and services and sells lower complexity products and/or services. May have own territory or work on a team. Typically responsible for small quota/territory. Normally receives detailed instructions on all work. Typically requires up to two (2) years of field sales exp erience.

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $52,820 – $72,630. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus. Eligible to participate in a commission plan.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.