Job Description

The Toronto Blue Jays are hiring for the 2024 season! 

A Game Day position with the Toronto Blue Jays means contributing to an unforgettable fan experience throughout the ballpark. The fan experience means a commitment to providing best-in-class customer service for fans who travel from near and far to watch Canada’s team. Our team members are resilient, innovative, and thrive in an environment where teamwork, accountability, and empowerment are at the forefront of every game day, concert, or event.

Join our winning team! We are seeking self-motivated, driven, and customer focused individuals to fill seasonal roles throughout our organization.

Our Interview Fairs will take place on January 13th and February 3rd at the Metro Toronto Convention Centre.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately March to December 2024.

These roles may be for you if:

• You love the Toronto Blue Jays!
• You are committed to providing excellent customer service
• You are a master multi-tasker who thrives in fast-paced working environments
• You have exceptional problem-solving skills
• You have an interest in baseball and stadium operations
• You can work all 81 Toronto Blue Jays home games including evenings, weekends, and holidays as required

Interested in joining the team? You can select up to  three (3) roles of interest when applying.

We are hiring for the following roles:

Access Support Team:

The Access Support Team is primarily responsible for assisting our fans with accessible needs through the delivery of wheelchair or walking escorts, in-game check-ins, and monitoring of accessible areas to avoid congestion and to allow an equal opportunity for fans to fully enjoy the game without interruption.

Activation Team Member:
The incumbent will work alongside the members of the marketing team to assist in the setup, execution and teardown of all Toronto Blue Jays and Rogers Centre events. This position reports to the Coordinator, Activations and works closely day-to-day with the Promotions & Events team, and Activation Team Leads.

Facility Services Attendants:
As an MVP member of the Facility Services team, you will work to integrate our best practices for supporting the cleanliness and sanitization of the stadium during events. This involves all aspects of event cleaning, sanitizing, waste management, and inspections.

Fan Services Representatives:
Reporting to the Fan Services Supervisor, Fan Services Representatives will support fans in-person or by phone/email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts/events with any stadium or event-related inquiries or concerns they may have.

As a Fan Services Representative, you will be committed to creating authentic, memorable experiences for thousands of fans by assisting them in shaping their experience based on their individual needs and wants. You will actively demonstrate our WE CARE values throughout all interactions with fans and your peers.

Field Operations Attendants:
Reporting to the Manager(s), Field Operations, the Field Operations Attendant is a general labour role that will assist with the installation and maintenance of the baseball field at Rogers Centre, ensuring it meets MLB standards. They will also assist in the installation of signage, backstop nets, foul poles, maintain stadium seats, and convert field for other events.

The Field Operations Attendant will be part of a team working towards establishing a best-in-class field for the playing of Major League Baseball.

Gate Staff:
Gate Staff are responsible for welcoming all fans into the building and ensure that only those with eligible ticket are entering the building. They set the tone for fans arrival, welcoming them, and providing direction.

Retail Sales Associates:
Retail Sales Associates are essential in establishing Jays Shop as the leading destination for Toronto Blue Jays Official Team Merchandise, by providing best-in-class service to every fan encountered at Rogers Centre. In this role, you will be required to work across all retail outlets – the Flagship Jays Shop at Gate 5, Jays Shop at Gate 1, and In-Stadium Kiosks – for both home Blue Jays games and concerts. Core functions include but are not limited to building relationships with fans to generate club-revenue, operating a point-of-sale system, stock processing, visual merchandising and general organization/maintenance of retail locations, and fulfillment of jersey customization services.

Security Guards:
If you enjoy being surrounded by baseball, this seasonal security guard position may be for you. The Toronto Blue Jays Organization is looking for individuals who have a willingness to assist fans in a polite, friendly manner, and have strong interpersonal communication skills.

Candidates should have some experience working with people in a customer-service capacity. You will ensure a safe and friendly atmosphere for all guests and employees. Provide heightened security inspections upon entry to ensure a controlling influence at all entrances to Rogers Centre and throughout the facility.

Seccuity candidates are required to have a valid Ontario Security Guard License and Smart Serve Certification.

Support Staff:
Support Staff are crossed trained in varying game/event day roles, so they are able to fill in where needed. Their responsibilities can include admission of fans, providing assistance around mobile ticketing, the correct seating of fans according to their ticket, providing directions and guidance to fans, and/or monitor designated area for safety and ensuring fans are upholding the Fan Code of Conduct.

Ushers:
Ushers are primarily responsible for the correct seating and directions of fans according to their ticket, proactively monitoring assigned sections of the bowl for safety, and ensuring fans are upholding the Fan Code of Conduct allowing all fans to have a positive experience.

50/50 Game Day Ambassadors:

Come play a pivotal role in Major League Baseball’s biggest 50/50 program! 50/50 Game Day Ambassadors are primarily responsible for representing Jays Care Foundation, the charitable arm of the Blue Jays, and selling 50/50 raffle tickets to fans during Blue Jays home games.

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Less than 20,000.

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