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17 Mar 2021
Full-Time Strategic Account Manager
Job Description
WHAT WE DO
NoiseAware is a well-capitalized, high-growth IoT startup in Dallas that provides the world’s first privacy-safe noise monitoring service for Airbnb and vacation rental managers. We are a hardworking, talented, and fun group of highly driven individuals solving the largest livability issue in many cities across the world. We have customers in more than 40 states and 10 countries and we are expanding quickly.
WHO WE ARE LOOKING FOR
NoiseAware is hiring a Strategic Account Manager (SAM) to drive growth within our current customer base through the delivery of an extraordinary customer experience. This position has been added to the team to seize the opportunity for additional value creation in our strategic accounts during an exciting stage of rapid growth.
We are looking for a strong individual contributor who is hungry for career growth and has achieved significant measurable success in customer expansion through replicable and scalable processes. This is a great opportunity for someone who is ready to prove her/himself and has the leadership capabilities to grow with our company. Exceptional performance will be rewarded with an excellent career trajectory and potentially a leadership role on our fast-growing sales and customer experience team.
KNOWLEDGE, SKILLS & EXPERIENCE (Required)
- 3+ years in a quota holding account management position
- 1+ year(s) managing large customer accounts (>$100k annual revenue)
- Experience in a high growth SaaS company
- Experience presenting to an executive audience
- Experience negotiating renewals and expansions for large organizations
- Experience building processes that drives sales
- Experience with modern business tools (Salesforce, Zendesk, G-Suite, Microsoft Office, Zoom, etc.)
- Experience in short-term/vacation rental, property management and/or hotel industry
KNOWLEDGE, SKILLS & EXPERIENCE (Negotiable)
- Bachelor’s degree in business or a related field
- New logo sales (hunting)
- International growth experience
- Experience leading a small team
WHAT YOU WILL DO
- Drive the growth of our business through value creation for our customers.
- Become a subject matter expert on short-term vacation rental industry, specifically of your assigned territories and clients, and all aspects of NoiseAware’s software, hardware, and services.
- Optimize revenue opportunities by creating alignment between our customers’ initiatives and NoiseAware.
- Develop and execute against a methodical plan to target greenspace within our largest customer base.
- Provide NoiseAware leadership information that will inform where we invest in marketing, product, and company direction to increase value to our top customers.
- Work closely with Support and Implementation to build the ideal customer journey for our largest customers.
- Embody and champion our company’s Core Values (see below).
HOW YOU WORK
- You are an exceptional communicator and influencer, able to synthesize the needs and perspectives of internal and external stakeholders for optimal business outcomes.
- You thrive when you have many projects going on at once and have excellent organizational skills to keep them all on track and on time.
- You are scrappy and self-directed, a roll-up-your-sleeves type who takes initiative, able to work autonomously and achieve extraordinary outcomes with minimal direction.
- You are a dynamic systems thinker, able to effectively prioritize where to focus and how to build and scale the business while adapting to change and navigating the challenges of an early-stage company.
- You thrive in an entrepreneurial environment and are thrilled by the adventure of building an innovative business with the opportunity to level up as the business grows.
WHERE YOU WORK
NoiseAware is based in Dallas, Texas and we’d love it if you were close to our team in Austin, Dallas, or Denver, however we are most interested in finding the best match for this opportunity, so we are also open to our VP of Marketing coming to visit a few times a year from a remote location.
WHAT YOU GET
NoiseAware provides competitive cash compensation, comprehensive benefits, cool perks and super smart, highly motivated colleagues. You get to work on innovative, leading edge products that serve a true purpose in an industry that’s ripe for change, and enjoy a strong culture that values diversity and promotes our core values.
OUR CULTURE
We think big, work fast, break things, learn lessons, and then implement meaningful improvements to our business and products. NoiseAware is looking for talented and hardworking people to join our growing team and help us build innovative home monitoring solutions for the property management industry.
Our Mission
NoiseAware exists to give property managers freedom. We protect properties, deliver operational insights, and build trust.
Core Values
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Customer obsessed
Putting our customers at the forefront of everything we do
Working to solve customer issues even when it requires unscalable efforts
Creating innovative solutions and building our own market owning brand
Transparent & Candid
We practice radical candor, and own wins and losses equally
We act to ensure no surprises internally or externally, flagging risks and sharing early
We document and share decision, actions, status and agendas to make remote easier
Committed & Conscientious
We are always proactive, and take initiative to solve problems together
We follow through, follow up, and present a replan when we need to
We are bold and relentless in winning deals, customers and markets
People centric
We look after our team, customers and partners, celebrate their wins, and their learning achievements
We are supportive of everyone doing their best
We provide thoughtful and supportive reactions when things don’t go to plan
We value diversity and commit to making hiring decisions based upon the character traits and capabilities that correlate to being successful in this job. We welcome your application!
All candidates must be legally authorized to work in the United States.
How to Apply
Please apply via: https://jobs.lever.co/noiseaware/26360aa4-0bb4-4dad-8d45-81155cfa590e?lever-origin=applied&lever-source%5B%5D=pink-jobs.com234 total views, 0 today