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17 Mar 2021

Full-Time Customer Advocate

NoiseAware LLC – Posted by hr@noiseaware.io –  Anywhere

Job Description

WHAT WE DO
NoiseAware is a well-capitalized, high-growth IoT startup in Dallas that provides the world’s first privacy-safe noise monitoring service for Airbnb and vacation rental managers. We are a hardworking, talented, and fun group of highly driven individuals solving the largest livability issue in many cities across the world. We have customers in more than 40 states and 10 countries and we are expanding quickly.
WHO WE ARE LOOKING FOR
NoiseAware is adding a Customer Advocate to our growing team to deliver world class service that exceeds customer expectations.  We are looking for someone who, like us, is customer obsessed, transparent and candid, committed and conscientious, and people centric!
This is a great opportunity for someone early in their career who enjoys solving challenges in the fast-paced environment of a SaaS startup.  An exceptionally high achiever can look forward to a fun and desirable career trajectory.

KNOWLEDGE, SKILLS & EXPERIENCE (Required)

      • 1-3 years of customer service experience
      • Customer facing phone and email experience (with prospective and/or current customers)
      • Technical interest and aptitude (non-developer, you are the “go to person” for friends and family when it comes to figuring out their phones and computers)
      • General knowledge of IT and network infrastructure (wifi / IoT)
      • Excellent communication skills with strong grammar, punctuation, and written communication skills
      • Personal organization and task management skills

KNOWLEDGE, SKILLS & EXPERIENCE (Negotiable)

      • Bachelor’s degree
      • Support role experience in a SaaS company, preferably in a startup environment
      • Experience with G-Suite applications
      • Experience with Zendesk or a similar ticket management tool
      • Experience with Salesforce
      • Knowledge of short-term rental, vacation rental, multi-family residential and/or hotel industry
      • Technical certifications are a plus

WHAT YOU WILL DO

      • Be the face of NoiseAware to our customers.
      • Manage the queue of inbound support requests.
      • Provide solutions to customer requests.
      • Field inbound sales calls and emails and route appropriately.
      • Own projects to improve the customer journey and automate our customer support processes.
      • Exemplify our firm’s values in all interactions with internal and external stakeholders.

HOW YOU WORK

      • You are a self-motivated curious learner who absorbs information quickly.
      • You are an intuitive thinker who embraces change and can figure out how to adapt to the needs of your customers and the organization.
      • You have excellent follow through to see tasks all the way to completion.
      • You have a willingness to try new things to improve processes and get better results.
WHERE YOU WORK
NoiseAware is based in Dallas, Texas and we’d love it if you were in Dallas too, however we are most interested in finding the best match for this opportunity, so we are also open to this position being 100% remote.
WHAT YOU GET
NoiseAware provides competitive cash compensation, comprehensive benefits, cool perks and super smart, highly motivated colleagues. You get to work on innovative, leading edge products that serve a true purpose in an industry that’s ripe for change, and enjoy a strong culture that values diversity and promotes our core values.
OUR CULTURE
We think big, work fast, break things, learn lessons, and then implement meaningful improvements to our business and products. NoiseAware is looking for talented and hardworking people to join our growing team and help us build innovative home monitoring solutions for the property management industry.
Our Mission
NoiseAware exists to give property managers freedom. We protect properties, deliver operational insights, and build trust.
Core Values
Customer obsessed
Putting our customers at the forefront of everything we do
Working to solve customer issues even when it requires unscalable efforts
Creating innovative solutions and building our own market owning brand
Transparent & Candid
We practice radical candor, and own wins and losses equally
We act to ensure no surprises internally or externally, flagging risks and sharing early
We document and share decision, actions, status and agendas to make remote easier
Committed & Conscientious
We are always proactive, and take initiative to solve problems together
We follow through, follow up, and present a replan when we need to
We are bold and relentless in winning deals, customers and markets
People centric
We look after our team, customers and partners, celebrate their wins, and their learning achievements
We are supportive of everyone doing their best
We provide thoughtful and supportive reactions when things don’t go to plan
We value diversity and commit to making hiring decisions based upon the character traits and capabilities that correlate to being successful in this job. We welcome your application!
All candidates must be legally authorized to work in the United States.
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How to Apply

Please apply via: https://jobs.lever.co/noiseaware/0ba3f564-bc76-4b5f-9231-1df98349fd7f?lever-origin=applied&lever-source%5B%5D=pink-jobs.com

Job Types: Full-Time.

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