JOB FAMILY DESCRIPTION

The Business Systems Analyst III (Scrum Master) serves as a liaison between the client and the information technology organization from project inception through implementation in order to provide customer-centric solutions that solve business needs. The individual in this role facilitates team level processes, oversees execution, escalates impediments so the team can reach its goals, coordinates as needed with other scrum teams, and communicates status and progress.

LOCATION: If located in Jacksonville, some onsite will be required

GENERAL DUTIES & RESPONSIBILITIES

• Exhibits Lean Agile leadership
• Enables a high performing scrum team through resolution of interpersonal conflicts, challenges, and opportunities for growth
• Acts as a servant leader to the team, driving the team to coordinate activities and tasks to meet iteration goals
• Facilitates team level ceremonies (sprint planning, daily standups, refinements, review, retrospectives), meetings and events to support the delivery of business value. Coordinates team preparation for ART launches and ART events as applicable.
• Ensures work items are tracked and visibility maintained for the team and/or ART via program boards and other information radiators. Generates reports and metrics to assess progress and performance.
• Reports status to Portfolio Program Management and Release management functions in support of related activities.
• Eliminates impediments to team progress
• Identifies, classifies, mitigates, and properly escalates risks.
• Ensures Scrum teams are practicing and following core Agile principles of collaboration, prioritization, team accountability, quality, continuous improvement, transparency, and empiricism.
• Provides performance feedback and coaching to the team and less experienced Scrum Masters
• Analyzes operations to determine opportunities to automate processes and functions.
• Serves as a liaison between the mortgage and home equity servicing community and the application development organization in order to define business solutions and collaborate with development to define the technical solutions to meet user and business needs.
• Serves as an integral participant in the business process redesign and documentation for new or changing technology.
• Provides documentation for new technology or changes to existing technology to meet business and technical requirements.
• Researches business strategies and provide recommendations on best practices and changes in technology for mortgage and home equity servicing solutions.
• Negotiates agreements and commitments by facilitating communication between business and information technology from initial requirements to final implementation.
• Creates project artifacts as needed and conducts a variety of test cases to confirm the solution will meet the expectations of clients and stakeholders.
• Educates internal clients and the information technology organization on enhanced functionality and provides support as needed.
• Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

SAFe Scrum Master Certification is highly preferred.

At least one additional Agile Certification is a plus for this position (e.g. Certified ScrumMaster (CSM), Professional Scrum Master (PSM), Scaled Agile Framework Practitioner (SAFe-SP), Agile Certified Practitioner (PMI-ACP), or other similar Agile certifications)

ADDITIONAL EXPERIENCE REQUIREMENTS

• Experience working as a Scrum Master, Project Manager, Product Owner, Product Manager, Business Systems Analyst or Business Analyst
• Strong knowledge of Lean Agile practices, adequately trained and knowledgeable in agile work management standards, activities and key metrics required at the team level desired
• Experience managing deliverables and generating team reports and metrics
• Servant leader focused on delivering value and continuous improvement
• Ability to work with all levels of organizations and various personalities to keep teams focused on delivery
• Knowledge of Software Development Life Cycle (SDLC) methodologies, and different Agile frameworks (XP, Kanban, LeSS, SAFe)
• Skilled with various Agile tools a plus (i.e. Rally, Jira, Version One Confluence, Agile Central, TFS)
• Experience as a Coach or Scrum Master for distributed teams both on and offshore a plus
• Previous hands on experience with application development and support, as well as banking and/or financial services experience preferred
• Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints
• Demonstrated ability to drive results through collaboration
• Excellent analytical, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills with the ability to present technical and non-technical information to any audience
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature
• Prior Mortgage or Home Equity Servicing experience highly preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of Black Knight products, services and capabilities preferred
• Knowledge of the mortgage and home equity servicing industry environment and processes
• Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience
• Working knowledge of systems development life cycles such as Waterfall, Prototyping, Iterative, Agile, etc. preferred
• Ability to design solutions and technical requirements by leveraging the appropriate tools and techniques preferred
• Excellent organizational skills and ability to manage multiple deadlines
• Ability to organize requirements by features and user stories creating a backlog to be used throughout the project lifecycle preferred
• Ability to research ideas and present outcomes in a clear and concise manner
• Ability to influence others to gain consensus on the most effective solution
• Ability to provide excellent customer service to clients and stakeholders to ensure project success and client satisfaction
• Strong analytical skills
• Demonstrated team player with ability to drive projects to successful outcome
• Ability to quickly adapt to changing priorities

JOB FAMILY LEVEL

Advanced professional level role. Possesses a broad understanding of business functions they support, as well as, a strong understanding of the IT organization’s systems and capabilities and uses this knowledge to create solutions to enhance the enterprise’s competitive edge. Possesses strong knowledge of the principles, processes, phases, and roles of application development methodology. Works as a liaison between IT and our clients and stakeholders in order to provide technical/business solutions to meet user needs. Supports several moderately to highly complex business processes. Creates intermediate to complex business process design and documentation as needed for new technology and estimates time and duration of required changes. May serve as a functional/technical lead. Translates intermediate to complex high-level business/technical requirements into functional specifications for the IT organization and works wi th development to test and implement those changes. Communicates effectively and timely with clients and stakeholders and proactively brings attention to any issues that are of concern or pose a risk to the project deliverable or overall timeline. Makes recommendations for resolving project concerns or risks and completes project work within the established time frame, budget, and quality requirements. Takes the lead on intermediate projects or participates on a complex project team that consists of more experienced analyst(s). Able to multi-task to manage multiple projects, keep project deliverables on schedule, and adapt to changing priorities. Mentors entry-level analysts on processes or business/technical functions. Works on projects that can involve various functional or technical areas. Leads efforts to resolve escalated production/client issues. Leads peer reviews of project artifacts. Actively participates in process improvement initiatives. Typically requires eight (8) or mo re years of relevant work experience.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.