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3 Mar 2021
Full-Time VP of Testing Operations
Job Description
CIC Health seeks a proven healthcare operations leader to drive and oversee its day-to-day testing operations. Reporting to CIC Health’s COO, the VP of Testing Operations will hold overall responsibility for leading CIC Health’s testing operations, including overseeing all market segment teams (schools, universities, airlines, employers, direct to consumer, government sector, etc.) in a variety of testing streams, including public testing, on-site testing, and unobserved testing.
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In this role, you will inspire our team to deliver exceptional service and drive financial success. You will build and lead teams to ensure CIC Health attracts, engages, develops and retains diverse, high-performing talent, and builds an inclusive culture that fosters innovation and collaboration.
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The VP of Testing Operations position at CIC Health represents a unique opportunity to take a leadership role in helping our nation get back on track in the face of the COVID-19 pandemic. Frequent low-cost testing of entire populations has enormous potential to meaningfully slow the spread of the virus, allow economies to reopen with confidence, and to ameliorate the personal and financial damage it is causing. As a founding member of the Assurance Testing Alliance, our goal is to play a leading national role in this work.
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ABOUT CIC HEALTH
CIC Health is one of the fastest growing healthtech startups in New England and is expanding nationally. We provide COVID-19 testing services to organizations such as schools, colleges, companies, elder care facilities, and others, as well as individual customers. For organizations we integrate CLIA-certified laboratories, physician oversight, result reporting, and billing software. For individual customers we simplify the overall testing experience by making it easy to schedule and pay for your test online. No more waiting in lines. Our testing services are accessible, fast and easy.
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You can learn more about CIC Health offerings here.
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CIC Health is a subsidiary of CIC – learn more below.
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ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
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We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
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CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
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We invite you to explore all our openings and learn more about our teams here.
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YOUR DAY-TO-DAY WORK
You will join our new CIC Health team and help support its mission of providing more accessible and frequent testing for COVID-19. Some work will be independent while other work will require collaboration with other members of the CIC Health staff.
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Potential responsibilities will include:
Operational Responsibilities
• Provide high-level oversight of CIC Health’s testing operations in all testing streams including public testing sites, CIC location sites, and unobserved testing.
• Research and implement new services, vendors, and CIC Health process improvements.
• Be aware of and responsible for the team’s workload, resources, morale, and training needs; advocate for the team’s needs with upper management.
• Maintain a constructive relationship with CIC Health partners and vendors.
• Monitor inventory levels (test materials, etc.) with an eye to ordering/delivery timetables.
• Establish operating metrics and a balanced scorecard for the Testing Business Line and engage leaders and staff in understanding and responding to performance measurement against goals.
• Collaborate with other CIC Health teams to complete projects and share knowledge.
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Financial Responsibilities
• Establish a growth plan and financial projections.
• Lead ownership of Revenue and P&L for the Testing Business Line Operations department.
• Establish annual budgets and report out monthly on variances.
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Team Leadership
• Serve as a thought leader for the team and advocate for “CIC/CIC Health way.”
• Collaborate with other members of the CIC Health leadership team on determining new testing offerings and other ways to grow Testing Operations and CIC Health as a whole.
• Provide an escalation path for all testing operations issues.
• Represent Testing Operations in interdepartmental meetings, serve as liaison, and share information in both directions as necessary.
• Represent Testing Operations’ perspective in large deal negotiations.
• Lead monthly check-ins with sales.
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ABOUT YOU
Our ideal candidate is a service-minded individual who is reliable, clever, and able to work independently. As CIC Health develops over and against the shifting realities of the pandemic, you will demonstrate poise, flexibility, and acuity to make week-to-week adjustments.
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More specifically, as our ideal candidate, you are:
• Experienced in managing teams of people, particularly in a service and/or customer-facing environment.
• Someone who gains personal satisfaction in serving others and sees the intrinsic value of mentoring.
• Naturally drawn to a “start-up” environment where the challenges of pushing for better ways of doing things is cultural.
• A collaborator and understand that clients and staff alike are on the same team, and share the same goals.
• Creative, coming up with new ideas (for implementation, customer service, etc.) and can effectively implement ways to bring them to life.
• Personable and have the capacity to build positive relationships with clients, colleagues, and vendors.
• Excited to learn all aspects of our business from the ground up and create reliable systems.
• An effective task manager and possess the ability to prioritize, delegate and manage many tasks.
• Detail oriented and have exemplary time management and organizational skills, while keeping the big picture in mind.
• A leader by example, you are happy to get your hands dirty and clean up a mess.
• Flexible and adaptable. You are invigorated by a dynamic environment, able to pivot between multiple priorities, and can rise to the challenge with a busy and ever-evolving environment to meet changing expectations.
• A strong communicator. You’re a balanced and comfortable presence around all people with a proven record of professional success, and some hard-won lessons only challenging situations or failure can teach. You communicate effectively with team members and clients alike, including under pressure. You’re comfortable reaching out proactively to ensure expectations are shared and met, and comfortable speaking in front of large groups.
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YOU HAVE
• A bachelor’s degree or equivalent experience. A master’s degree in public health, business administration, healthcare administration, or related field strongly preferred.
• At least 15 years of related professional experience with a track record of success in rapidly scaling a business.
• At least 10 years experience in hiring, leading and developing diverse teams, and building an innovative, agile and inclusive culture resulting in a top-performing and highly engaged workforce.
• A natural interest for helping/supporting others.
• Excellent communication, interpersonal and critical thinking skills.
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If you don’t meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
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OUR OFFER
• Starting compensation is commensurate with experience.
• 100% company paid premium healthcare and dental benefits.
• 100% company paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• Four weeks of vacation plus thirteen holidays from the start.
How to Apply
ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
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• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on tools to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
• Free weekly COVID-19 testing when required to work on site.
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Apply here:Application Link
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CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
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