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2 Mar 2021
Full-Time Weekend Operations Associate – US Based
Job Description
Do you enjoy customer service and making complex processes easier for clients? CIC Health is looking for a full-time, early career Operations Associate to join our team for weekend work. The core schedule is Wednesday – Sunday, 9am to 5pm, with some flexibility outside core hours as needed to assist clients.
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This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast-paced environment.
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ABOUT CIC HEALTH
CIC Health is one of the fastest growing healthtech startups in New England and is expanding nationally. We provide COVID-19 testing services to organizations such as schools, colleges, companies, elder care facilities, and others, as well as individual customers. For organizations we integrate CLIA-certified laboratories, physician oversight, result reporting, and billing software. For individual customers we simplify the overall testing experience by making it easy to schedule and pay for your test online. No more waiting in lines. Our testing services are accessible, fast and easy.
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You can learn more about CIC Health offerings here.
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CIC Health is a subsidiary of CIC – learn more below.
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ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
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We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
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CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
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We invite you to explore all our openings and learn more about our teams here.
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YOUR DAY-TO-DAY WORK
This person will join our new CIC Health team and help support its mission of providing more accessible and frequent testing for COVID-19. Some work will be independent while other work will require collaboration with other members of the CIC Health team. Potential responsibilities will include:
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• Logistics: operationalizing the testing plan and creating systems for best practices around working with clients day-to-day. This will include:
-Managing set up of testing
-Handling test materials
-Working with our testing partners (PWN Health, Broad Institute, and clients) to complete the tests
-Supporting the process throughout by communicating and working with both clients and partners, and with CIC Health team members.
• Developing relationships with CIC Health clients, making sure they are happy and have what they need.
• Creatively finding ways to meet a broad range of client requests, including directly performing associated tasks to complete a request and responding to client requests.
• Responding to requests efficiently and personally. You will be able to answer just about any request that comes your way, and you will be given the tools and knowledge to fulfill whatever they need.
• Assisting in onboarding new clients.
• Assisting senior team members with special projects.
• Ensuring that all documents, contracts, and paperwork have been administered and received by CIC Health at specific checkpoints.
• Reviewing the specific details of paperwork line by line to make sure that all required information checks out and all initial payments have been submitted.
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ABOUT YOU
Our ideal candidate is a service-minded individual who is reliable, clever, and able to work independently. It’s not expected that you’ll know everything that we do on day one. What’s important is that you are a bright person, interested in what we’re doing, and willing to learn. No one has a budget for COVID-19 testing and clients are mostly filled with fear and anxiety around the topic of COVID-19. As CIC Health develops over and against the shifting realities of the pandemic, you will demonstrate poise, flexibility, and acuity to make week to week adjustments.
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More specifically, as our ideal candidate, you are:
• Self-motivated with the desire to learn all aspects of our business from the ground up.
• Personable and naturally enjoy helping others.
• Detail oriented and organized with solid time management skills.
• Someone who takes ownership over tasks and follows them through to completion.
• A true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management, and vendors.
• Comfortable working with everyone, treating everyone as an equal.
• Someone who can bring a fresh perspective and new ideas.
• Able to communicate professionally, both verbally and in writing.
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YOU HAVE
• A bachelor’s degree or equivalent experience.
• At least one year of professional experience.
• A natural interest for helping/supporting others.
• Availability for full weekend work.
• The ability to work from your local CIC office as needed.
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If you don’t meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
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OUR OFFER
• Starting compensation commensurate with experience.
• 100% company paid premium healthcare and dental benefits.
• 100% company paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• Two weeks of vacation (more with seniority) plus thirteen holidays from the start.
How to Apply
ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
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• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on tools to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
• Free weekly COVID-19 testing when required to work on site.
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Apply here: Application Link
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CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
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