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20 Jan 2021
Full-Time Business Operations Associate
Job Description
We’re looking for an Business Operations Associate to join our growing company. In this role, you’ll be a part of the Customer Operations Team at Divvy that executes home purchases, ongoing customer service, rent, and the buyback process. Your role will involve proactive management of our Divvy customers and title company to ensure that homes closed are fully reviewed and on time. This will involve the following responsibilities: ensuring that customers understand the terms and conditions of Divvy, that customer obligations (payment, paperwork, etc) are fulfilled before closing, that both Divvy and our title company are kept up to date on home closing statuses, and that customers have a positive Divvy experience. As with all team members, you will also be expected to think beyond the current processes to improve our closing operations as we scale.
You’ll report directly to Divvy’s Head of Customer Operations and work with fellow teammates on ensuring customers have a smooth transition from accepted offer to Divvy tenant. The following will be key to supporting your teammates and Divvy customers: attention to detail, being forward-looking, the ability to multitask and adapt, strong interpersonal and communication skills, and manage multiple stakeholders. You will be the final hurdle between being a Divvy customer and being a Divvy tenant, making the job a lynchpin in the Divvy experience.
Experience
- You have 1-4 years of experience in a customer operations or title closing company role
- You are able to think strategically and take ownership of projects
- You have the initiative and drive to make processes better
- You have exceptional organizational and customer relations skills
- You understand how to make your job scaleable with limited resources
- You are able to manage difficult conversations with a focus on resolution
- You are thorough and detail oriented
- You have an unquestionable work ethic
- You are able to power through short term obligations while simultaneously thinking about long term improvements
- You are able to quickly learn how different parts of the business interact and improve on those interactions
- Expertise in residential real estate or property management a plus
Compensation range ($50,000-$70,000) includes both salary and equity. Benefits include but are not limited to health insurance, 401k, work laptop, and at home office stipend.
How to Apply
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