Job Description

At Micro Technologies, the Service Technician is responsible for a high level of customer satisfaction throughout the site selection, service and training of the Micro Weigh System and other technologies.   

• Build trust with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for maintenance and service of Micro Weigh Systems and other technologies to include but not limited to:
  • Troubleshooting and problem solving
  •  Installation of parts and other electrical work
  • Plumbing
  • Welding and fabrication
• May conduct a site study to select appropriate location for building, equipment and customer’s needs.
• Transport and deliver equipment to customer’s sites.
• Modify and program computer with appropriate dosage for feed additives and rations based upon nutritionist’s specifications. 
• Perform standard operational tests under protocol guidelines.
• Follow standardized checklists and write or amend standard operating procedures.
• Maintains and updates FDA files for customers and trains customers on same.
• Trains feed yard staff on operational and inventory control procedures as well as FDA guidelines.
• Must be able to effectively communicate processes and changes to customers and other employees.
• Prepare and complete all paper work required in the maintenance process.
• Follow all safety procedures.
• Perform other job-related duties as assigned.

• High School diploma or equivalent is desired. 
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience and understanding of feed yard operations helpful.   
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software. 
• Must be able to read and understand English.  
• Good customer service skills and a sense of urgency are required.  Driver’s License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license.
• Must be able to lift up to 100 lbs
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. 
• Must be able to travel up to 90% (Overnight travel up to 50% is required)

Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.

Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.

Know the Organization: Understands the company’s objectives; knows the structure of the organization; works effectively within the organization to achieve results; works continuously to make linkages and build networks within the organization.

Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability; aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.

Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.

Maintain Technological Expertise: Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.

Mathematics:  Resolves practical problems by choosing the appropriate mathematical technique (percentages, formulas, etc.); uses quantitative data to construct logical explanations for real world situations; expresses mathematical ideas and concepts verbally and in writing; understands the role of chance in the occurrence and prediction of events.

Reasoning:  Discovers the underlying relationship between two or more objects and uses that knowledge to solve a problem; uses logic to draw conclusions from available information; identifies general rules or principles; applies rules and principles to new situations; determines which conclusions are correct from analysis of a given set of facts and information.

Demonstrate Interpersonal Skills: Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others

How to Apply

Job Types: Full-Time.

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