Job Description

The Account Executive will focus on maintaining and driving pharmacy capture rate, increasing pharmacy revenue, identifying on-site pharmacy opportunities with existing clients, and developing HIV/Hep C/PrEP programming.  The Account Executive also drives customer and patient adoption, retains existing customers and patients, and achieves new business growth. The Account Executive is motivated by customer retention, providing business solutions, and identifying opportunities for customers to extend the penetration of Avita among our customers’ patients. The Account Executive works directly with a wide variety of customers providing care to the most vulnerable patient populations in a wide variety of locations throughout the country.

NOTE:  This can be a home-based position, but it will require extensive travel covering eight states located in the Midwest, Central, and Southern regions of the United States. The ideal location for a home office is Chicago (or possibly Springfield, IL), but we will consider other locations that are close to a large city airport within the region. The eight states currently included in this region are MN, WI, IA, IL, IN, KY, TN, and AL.

Key Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold-calls and emails 
• Onboard new customers, including training customer staff, providing on-site marketing and training support, and setting up initial patient service workflows in collaboration with Pharmacy Operations 
• Manage customer relationships by providing on-site support, additional training as needed, service delivery troubleshooting, and marketing programs 
• Serve as the Client liaison responsible for maintaining existing and growing client pharmacy capture rate, driving revenue growth, and developing HIV/Hep C/PrEP programming 
• Collaborate with existing clients to identify expansion opportunities including the identification of on-site pharmacy opportunities and referrals to the Sales team 
• Identify the best opportunities to “pull-through” new patient enrollments from customer organizations 
• Educate customer staff on Avita’s offerings and determine the best opportunities to present Avita services to patients
• Where appropriate and with customer permission, use customer relationship management CRM (i.e. SalesForce) or other systems to help mine relevant data to help customers target patients who would benefit from and be eligible for Avita’s services 
• Participate in Avita sponsored sales, marketing, and community service activities as appropriate 
• Stay abreast of Avita’s policies and procedures, its workflows, and the relevant regulatory environment surrounding Avita and its customers 
• Responsible for the initial and ongoing growth of patient enrollment and retention 
• Utilize company databases, CRM and calendar for account documentation and ensure the timely update of all relevant information 
• Other duties as assigned 

Qualifications:

• Bachelor’s degree or equivalent; Master’s degree in Healthcare and/or MBA is preferred 
• 5+ years of healthcare industry experience 
• 2+ years of experience in Sales/Account Management in a B2B environment 
• Knowledge of 340B and the HRSA database 
• Ability to communicate effectively with C-suite level individuals
• Has, or willing to complete 340B basic training on APEXUS (6-hour program) and Advanced 340B Certification 
• Knowledge of basic principles, theory, regulations, and practices with respect to pharmacy and HIPAA 
• Strong written and verbal communication skills via phone, video conferencing, in person, and presenting to groups 
• Exceptional customer service skills with the ability to cultivate strategic alliances
• Effective writing skills
• Strong Microsoft Word, Excel, and PowerPoint skills
• Exhibit a high degree of professionalism with respect to sensitive medical issues and information 
• Working knowledge of database, CRM, and electronic document tracking and storage systems 
• Outstanding customer service skills; with 3-5+ years of experience providing customer service-related functions
• Willing and able to travel for business as needed, up to 70% 
• Driver’s license

Work Conditions:

Note that this is a field-based position requiring on-site visits to Federal Qualified Health Facilities, Ryan White Clinics, Aid Service Organizations, and/or any other clinic designated. Account Management travel requirements can be up to 70% of the time. While client touchpoints can be completed through virtual meetings, pharmacy and clinic visits will continue to be vital during a COVID environment as part of site-specific training, client on-boarding, and launching new pharmacies.

About us: 

We are a newly merged company comprised of five leading pharmacy brands with a shared purpose and focus. 

What we do:

We are a national pharmacy management company with a passion for community support and advocacy. We provide integrated on-site and central fill pharmacy services to AIDS Services Organizations, Ryan White/STD Grantees, and Federally Qualified Health Centers. The health and wellness of our patients, support of our partners, and betterment of our communities is at the heart of everything we do. We serve our patients and providers with commitment and excellence through exceptional service and comprehensive solutions.

Who we’re looking for: 

We’re looking for creative, caring, and innovative self-starters who embrace diversity and care deeply for underserved communities. Our patients and partners have many options for their pharmacy care and partnerships. They come to us because we are creative problem solvers—we do more than what’s required. We go above and beyond for those we serve, and we rely on our team members to do so.

What We Offer: 

We offer excellent benefits, career growth, and the autonomy to make a difference every day. People join our team and stay because they feel empowered to make a difference. Our teams are smart, agile, and care deeply for each other and for their communities.

Avita is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Avita does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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