Job Description

Apply Here:

https://ltmwebprod01.dpsk12.org/ltmprod/xmlhttp/shorturl.do?key=4R9

DEPARTMENT OF TECHNOLOGY SERVICES (DOTS)

Traditional 235 work days

FTE: 1.0

Salary Range: $68,683 – $83,116

Essential Functions and Objectives:

Responsible for the functionality, support, and optimization of specific system, program, or process within the district. Applies subject matter expertise. Administers the day to day execution, maintenance, and change management of distinct areas of work to ensure business continuity. References tools, information, and other resources to ensure compliance with district policies and procedures.

Responsible for the daily operations and management of the district voice and data network. This includes monitoring, training, troubleshooting, security, and coordination of installations and changes.

– Provides technical and/or administrative support within a specific area, including: develops and maintains documentation, manages processes, and coordinates activities, audits work, and analyzes reports.

– Ensures ongoing effort to improve effectiveness, including: researches and evaluates pending developments, identifies areas of concern, recommends solutions, and implements upgrades and enhancements.

– Assesses and troubleshoots escalated problems and applies advanced understanding to resolve problems of stakeholders; focuses on root cause identification in order to achieve systemic improvement.

– Confers cross-functionally with other teams, employees, and vendors. Answers others with problems, repairs, access issues or user rights. Provides training and technical advise to team of employees. Coordinates with vendors as needed.

– Maintains voice or data communications throughout the district. This includes monitoring, training, security, troubleshooting, and scheduling of new installations.

– Resolves all reported trouble tickets.

– Installs equipment on-site, testing system for functionality with all necessary software applications.

– Complete all installations with in set time lines.

– Assembles and configure network components per DPS standards.

– Sets up and maintain basic network operations.

– Maintains district VoIP telephones and telephone systems (over 10,000 ports supported).

– Trains district personnel in network equipment use and maintenance.

– Monitors network performance to insure efficient use and prevent misuse.

– Installs equipment on-site, testing system for functionality with all necessary software applications.

– Install and repair UPS systems as required.

Knowledge, Experience & Other Qualifications:

– Five (5) or more years of technology repair service experience.

– Experience providing project leadership is preferred.

– Ability to establish a working relationship with vendors while ensuring the District’ best interests are preserved.

– Aptitude to oversee vendor responsibilities.

– Cisco certified to CCNA level preferred but not required. Other network certifications are a plus but not required.

– Knowledge with Microsoft Office products including Word, Excel and Outlook.

– Effective time management and organizational skills.

– Effective communication skills.

– Strong attention to detail.

– Effectively handle multiple demands and competing deadlines.

– The ability to take responsibility for one’s own performance.

– Work collaboratively with others on a team.

– High degree of integrity in handling confidential information.

– PERSONAL TRAITS: Excellent interpersonal communication skills with the ability to interface with all levels of management and the end-user community Ability to communicate effectively, both orally and in writing Temperament to work under pressure and maintain effective working relationships with clients, fellow employees, other departments and outside contractors. Working knowledge of data processing equipment, systems and techniques for data networks Have and maintain a valid motor vehicle license.

– PERFORMANCE: Demonstrated experience performing in compliance with established district and departmental policies regarding: attendance (absences, tardiness, sick leave and vacation use, and other scheduled or unscheduled absences); dress code; safety; security, and other policies, procedures and practices.

Education Requirements:

– High School Diploma/GED required.

– Bachelor’s Degree preferred.

Other information:

The mission of the DPS Department of Technology Services (DoTS) is to be a proactive partner enabling the success of every child. We support the students, families, and staff of Denver Public Schools by providing the infrastructure, tools, data, and support to enable effective educators and efficient operations. Our leading-edge technology work includes delivering custom portals for our students, parents, teachers, and administrators, managing one of the largest networks in the state of Colorado, providing unparalleled levels of customer support, finding new ways to get technology in the hands of our students, and much more. We believe that technology is a positive, enabling force for parent engagement, student engagement, educator effectiveness, operational efficiency, student safety, and student achievement. By joining us, you too will be enabling the success of every child!

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

Under the leadership of Superintendent Susana Cordova and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

How to Apply

Job Types: Full-Time. Salaries: 60,000 - 80,000.

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