Job Description

Community Service Officer

Community Service Officers are non-sworn employees of the Oshkosh Police Department. Community Service Officers perform a variety of field-work in support of basic police operations and functions. Community Service Officers are representatives of the City of Oshkosh and the State of Wisconsin, and as such are governed by the highest legal and ethical standards. Their philosophy must be one of dedication to public service, setting aside personal interests for the common good.

GENERAL DUTIES AND RESPONSIBILITIES
Community Service Officers are under the direct supervision of the Sergeant of Special Operations, however are routinely supervised by the on-duty shift supervisor. The primary responsibilities of Community Service Officer are responding to calls for service, directing traffic, enforcing parking regulations, investigating animal complaints, investigating tree and shrub complaints/violations, and recovering found property/bicycles. Community Service Officers also routinely assist at the Oshkosh Police Department Customer Service Desk by answering telephones, assisting walk-in customers, assisting Officers, and entering calls for service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties performed by the Community Service Officer include, but are not limited to the following:
• Respond to Calls for Service and conduct follow-up on investigations as needed. Written reports and documentation is completed as necessary / required. Primary calls for service include animal complaints, found/recovered property/bikes, tree/shrub violations and other city ordinance violations.
• Enforce parking regulations.
• Promote public relations by providing information, direction and assistance to the public. Constantly strive to promote a positive image of the Oshkosh Police Department through the demonstration of a high standard of service to the public.
• Direct traffic at accident scenes, fire scenes, construction sites, special events, etc.
• Assists children as School Crossings in the absence of regular Crossing Guards.
• Assist at the Oshkosh Police Department Customer Service Desk by answering telephones, assisting walk-in clients, entering calls for service, and assisting officers.
• Operate department and Community Service Officer vehicles including transporting vehicles for repairs or other servicing.
• Deliver reports and other documents to a variety of sources and locations as requested.
• Writes Municipal Summons’ and warnings for animal violations and tree/shrub violations.
• Assist other Police Department personnel, including sworn officers and civilian staff, as requested.
• Assist at Special Events.
• Operate the TIME System terminal, entering and retrieving information.
• Participate in required training to include DAAT (Use of Force), Oleoresin Capsicum (OC) Training, TIME system training, City Ordinance Training, etc.
• Prepare for court and testify in court honestly, impartially, and convincingly.
• Responsible for proper care and maintenance of Department equipment.
• Investigate minor vehicle crashes in parking lots.
• Investigation of graffiti incidents.
• Minor damage to property investigations that are not in progress.
• Following up over the telephone to initial investigations.
• Handling of calls for service considered “information”.
• Perform other tasks as assigned.

REQUIRED MINIMUM QUALIFICATIONS
Requisite Knowledge, Skills and Abilities
• Thorough knowledge of Department rules, regulations and procedures.
• Thorough knowledge of State Statutes and City Ordinances; especially those pertaining to common traffic laws and procedures.
• Ability to communicate clearly and concisely, orally and in writing. Ability to follow oral and written instructions.
• Ability to work, make decisions, and carry through assigned tasks to completion without close supervision.
• Ability to maintain effective working relationships with employees, other agencies and the public.
• Ability to drive a right hand vehicle.
• Ability to learn city streets and building locations.

Required Training and Experience
• High School graduate or equivalent.
• Currently enrolled in a Criminal Justice/Police Science program at a university or technical college. This does not include “on-line” programs.
• Possess a valid Driver’s License and above average driving record. Driving status in Wisconsin cannot be revoked or suspended.

TOOLS AND EQUIPMENT USED
• Standard equipment used in police operations and execution of law enforcement duties.
• Office equipment including but not limited to personal computers, printers, telephone, scanner, facsimile, calculator and copy machine.

PHYSICAL DEMANDS
• Physically able to perform the essential job functions required of a Community Service Officer including but not limited to:
a. The use of equipment commonly used by non-sworn law enforcement personnel.
b. The ability to use of force methods commonly called Defense and Arrest Tactics that are approved and trained for the Community Service Officer position.
c. Ability to physically assist and direct people in various situations.

• Ability to have binocular visual acuity corrected to 20/20.
• Ability to hear and understand normal conversational speech.
• The employee must occasionally lift and/or move up to 50 pounds

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of the Community Service Officer, the employee regularly works outside and in adverse weather conditions but may occasionally work in an office setting. The noise level in the work environment is low to moderately loud.

SELECTION GUIDELINES
Formal application, personal resume, rating of education and experience; oral interview and reference/background check, job related tests (as established by the Chief of Police) may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

HIRE PROCESS TIMELINE:
Advertisement/Recruitment – Beginning August 25, 2020
Application Deadline – September 8, 2020
Panel Interviews – September 14 – 17, 2020
Background Investigation. – Beginning September 18, 2020

Candidates who become ineligible for hire by unsuccessful completion of any stage of the process will be notified by Human Resources within thirty days of their ineligibility and may reapply when a subsequent vacancy occurs.

How to Apply

Job Types: Part-Time.

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