Job Description

Clinical Services Manager (RN, BSN Required)

Company Summary

Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. We provide care to patients in 27 Illinois counties and office locations in the following cities: Belleville and Marion, IL.  A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for the Clinical Services Manager position that would be based out of our Marion, IL office.

Clinical Service Manager Position Summary and Details 

• Position Summary: The Clinical Services Manager is responsible for the operational, clinical oversight of all licensed and certified clinical services staff; includes:  implementation and ongoing assessment of the hospice plan of care; patient and staff advocacy, productivity, overtime, and caseloads to ensure cost effectiveness as well as appropriateness.  Consistently communicates Hospice of Southern Illinois’ information to direct reports and other clinicians.  Assumes responsibility for the coordination of all clinical aspects of patient care.  Assures consistent, appropriate, and cost-effective care by actively managing patient/family’s needs, payer’s expectations, company policy, compliance, and Hospice of Southern Illinois’ financial objectives.  Consistently promotes ongoing education and evaluation of clinical staff.
• Pay: $100,220 Annually. Full-Time Salaried Exempt Position.
• Schedule: 40 Hours Weekly, Monday-Friday 8:30 AM- 5:00 PM with a rotational administrator on-call shift that includes evenings, weekends, and holidays.
• Location: Would be based out of the Marion, IL Patient Services office.
• To apply online and for additional details about the position, please visit www.hospice.org/careers.
• If you have any questions or concerns, please call HR Generalist at 618-310-7129 (Direct Line) or email jg********@*****ce.org .
•  Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
• By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
• Benefits and insurance offered include: paid-time off, extended illness benefits,  health, dental, vision, life insurance, short-term & long term disability insurance, 403(b) retirement plan. Please see below and the FAQ on benefits on www.hospice.org/careers for additional details and 2026 insurance prices.
• EOE

Position Requirements

1. Education
   1. Bachelor Degree in Healthcare field required.
   2. Master’s Degree preferred.
   3. Current Illinois Registered Nursing License required.
2. Experience
   1. Two (2) years hospice experience preferred.
   2. Two (2) years healthcare management/leadership preferred.
3. Other Qualifications
   1. Excellent leadership, managerial ability, organizational and interpersonal relationship skills.
   2. CPR certification preferred.
   3. A working knowledge of Medicare hospice regulations is
   4. Reliable means of transportation.
   5. Ability to work with minimum supervision.
   6. Working knowledge of Microsoft Office Products.

Physical Requirements: Performs repetitive tasks, exerts up to 50 lbs force occasionally.  Does sedentary work:  prolonged periods of sitting, and exerts up to 10 lbs force occasionally.  Requires physical flexibility of bending at knee and squat-bend.

The Clinical Services Manager manages stress appropriately, makes decisions under pressure, handles multiple priorities, works alone, and manages anger/fear/hostility/violence of other appropriately.  This position requires clarity of vision >20 inches and <20 feet, hears alarms/telephone/tape recorder.

Working Conditions: The Clinical Services Manager spends approximately 95% of his/her time in an air-conditioned environment with varying exposure to excessive humidity and noise.  The remaining 5% of his/her time is spent in an automobile or patient home, which may or may not have heat/air conditioning.  The position has potential for exposure to malodorous, infectious body fluids from patients, animal pet hair, allergens in the home environment, and some exposure to noxious smells from cleaning agents, exposure to communicable diseases and traffic.

Essential Functions of Clinical Services Manager Position 

1. Demonstrates knowledge of and ensures policies and procedures comply with all the State and Federal regulations.  Serves on Regulatory Compliance Committee (ROC), Quality and Performance Improvement Committee (QAPI), as well as other committees as assigned.
2. Overall management of clinical services team operations and upholds fiduciary responsibility to ensure efficient resource utilization by the clinical teams, which includes the management of overtime, travel, clinical geographic assignments, durable medical equipment (DME) utilization, entering financial notes and approving contract charges.  Including the recruitment, interview and recommendation of qualified personnel to the Human Resources department.
3. Attends and participates in committee meetings and adheres to processes to ensure and promote clinical and organizational growth and development as well as the promotion of staff clinical orientation and ongoing educations to all clinical employees.
4. Compose policies and programs that link to the mission of Hospice of Southern Illinois.
5. Participates in weekend, holiday, and administrative on-call.  Responsible for ensuring staff is scheduled to meet patient and family care needs 24 hours a day, 7 days a week. Documentation is timely if required to complete any patient visits.
6. Ensures scheduling of employees is completed in a timely manner.
7. Participates in the budget development process, education, results monitoring, and performance improvement initiatives.
8. Openly communicates with staff and schedules regular staff meetings.  Additionally, consistently meets with individual staff on an ongoing basis to address both concerns and to acknowledge exemplary work.
9. Positively collaborates effectively with internal and external customers.  Able to influence, facilitate conflict management, foster change, encourage collaboration and cooperation, leadership and team.  Delivers clear messages, ensures understanding, listens and response effectively.  Prepares clear, concise, and well-organized written documents and oral presentations.  Facilitates open communication.
10. Demonstrates the ability to get along with others while being supportive of employee professional and personal development.  Encourages full participation, promotes mutual understanding and cultivates shared responsibility of a group.  Develops with the team an environment of respect, compassion, and trust without losing sight of accountability to quality patient care.  Advocates for patient, families, external customers, staff, and self.
11. Successfully mediates conflict between individuals and groups; can hammer out tough agreements and settle disputes equitably by ensuring employees adhere to all Hospice of Southern Illinois policies and Standards of Performance.
12. Analyzes problems by evaluating available information and resources; develop effective, viable solutions to problems which can help drive the department.  Ensures that care and services from staff are provided in a manner consistent with accepted standards of practice and licensure.
13. Involves the ability to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.  Consistently demonstrates and instills this value amongst the team and other leadership.
14. Demonstrates the ability to identify, design, and contribute to the development of new ideas and approaches that will improve work processes and systems.
15. Demonstrates the ability to embrace change if the situation demands it, to manage stress, to choose a positive attitude, and to take initiative.
16. Demonstrates the ability to work cooperatively with others in a team environment to establish, builds, and maintains positive work relationships and to ensure deadlines, goals, and objectives are met.  Proactively anticipates, manages, and constructively resolves conflicts and disagreements.
17. Ability to utilize computer systems to represent data.  Builds and maintains relationships with external customers/referral sources to share information, and establish partnerships to maximize the organization’s work of hospice.
18. Possess advance training applicable to position.  Understands and demonstrates the ability to build effective teams.  Models fairness and conveys respect.  Cultivates a team culture where employees are inspired to be the best leading to company success, customer satisfaction, reduced turnover, and optimum patient outcomes.
19. Supervises and manages performance by building and managing the team based on organizational goals, budget considerations, and needs.  Ensures tasks are appropriately delegated and completed by monitoring performance against predetermined standards and requirements while holding staff accountable.  Trains and develops employees, provides constructive performance feedback and appraisals, and takes appropriate corrective action to address performance and conduct issues.
20. Self-awareness to include emotional awareness, self-assessment, and confidence.
21. Recognizes and understand the feelings of others.  Demonstrates self-control, trustworthiness, conscientiousness, adaptability, and innovation as well as initiative, drive commitment, motivation, and optimism.  Specifically, leads others by using good judgement and making effective, sound, timely, and informed decisions; seeks to identify, analyze, and resolve problems effectively; demonstrates flexibility and resilience by adjusting priorities to multiple demands and unanticipated events, and modifies decisions and actions in response to changing information and circumstances.
22. Acts as a catalyst for organizational change by participating in the development and implementation of an organizational vision that integrates with company goals, as priorities, and values.
23. Ability to support, demonstrate, and celebrate evidence of Hospice of Southern Illinois core values.
24. Ensures timesheet approvals for accurate and timely payroll process.  Appropriately manages Paid Time Off.  Submits on-line request for time off in a timely manner.
25. Other duties as assigned.

Insurance and Benefit Information 

• Accrual of Paid Time Off (PTO) and Extended Illness Benefits (EIB)
• Blue Cross Blue Shield Healthcare Medical Insurance. Company pays 90% of the employee’s health insurance premiums and contributes 15% towards the health insurance premiums for spouses or children.
• FLEX Spending/FSA for Traditional PPO Health Insurance Plans
• HSAs for High Deductible Health Insurance Plans with an employer contribution
• Blue Cross Blue Shield Dental Insurance
• Monthly Cell Phone Allowance of $60.00
• This position has access to use the Company Vehicle for company related business. If the company car is not available for use, you would receive Mileage Reimbursement of .70 cents per mile for driving your personal vehicle.
• VSP Vision Insurance
• 403(b) Retirement Plan with a company match up to 4% of an employee’s 5% or above contribution in 2026
• BCBS Basic Life and AD&D insurance (Paid for by the company)
• BCBS Voluntary Supplemental Life Insurance for the employee, spouse, or children
• BCBS Short-Term Disability
• BCBS Long-Term Disability (Paid for by the company)
• Employee Assistance Program from Mine & Associates
• Tuition Reimbursement of $3,500 annually after one year of employment for approved courses
• Student Loan Reimbursement of $3,500 annually after one year of employment
• McKendree University 10% Tuition Discount
• SIUE 5% Tuition Discount
• Recruitment Referral Reward Program
• Discounts from select companies (auto, cellphone, etc.)
• Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal
• Wellness Reimbursement of $200 annually for gym memberships, marathons, and weight loss programs

How to Apply

• To apply online and for additional details about the position, please visit www.hospice.org/careers.
• If you have any questions or concerns, please call HR Generalist at 618-310-7129 (Direct Line) or email jgutierrez@hospice.org .

Job Types: Full-Time. Salaries: 100,000 and above.

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