Full-Time IT Support Technician
Job Description
The IT Support Technician is responsible for providing professional, customer-centric support for the whole organization here at Newfront. You have strong organizational and interpersonal skills, the ability to support all day-to-day IT support activities, and partner with the Sr. IT Support Specialist to help build a high-level IT Support Team.
This is a full-time in-office role that will support all Newfront employees. The expectation is that role will be in the San Mateo office 5 days a week. This person may be required to travel to other bay area offices and must have solid transportation.
What You’ll Be Responsible For:
- Serve as the primary point of contact for IT support, providing assistance to both on-site and remote Newfront team members.
- Monitoring and triaging IT support requests from Slack and Jira Service Desk.
- Documenting detailed tasks and resolutions within our IT Service Desk ticketing system.
- For the complete job posting, click HERE
Qualifications:
- 1-2 years IT experience or completion of IT related courses.
- Proficiency in supporting AV, tablets, MacOS and Windows laptops.
- Experience supporting users in a fast-paced environment.
- For the complete job posting, click HERE
Preferred Knowledge, Skills and Abilities:
- A team player with excellent interpersonal, communication, and organizational skills.
- Self-starter, with the ability to work independently.
- Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
- For the complete job posting, click HERE
Required Certificates, Licenses, Registration:
- A+ Certification
The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $59,600 and $74,500/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
How to Apply
Join us at Newfront! Apply HERE At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.18 total views, 0 today