Full-Time Business Navigator
Job Description
Do you:
Want to connect employers to the talent they need for their businesses to grow and thrive?
The Business Navigator is part of WorkSource of the Columbia Basin serving business throughout the Benton and Franklin County area. As a consultant to businesses, every day is a chance to serve as a connection point to a system that is often challenging to navigate. The Business Navigator provides a comprehensive commitment of service to employers and partner services as a member of Career Path Services and the greater WorkSource team. This position is charged with developing and implementing innovative, solution-based strategies for performing the duties associated with supporting the community’s shared economic and workforce development goals. The Business Navigator works on a team that provides a variety of services with the purpose of connecting area businesses to job seekers. A successful Business Navigator will be performance driven, entrepreneurial, experienced working with BIPOC (Black, Indigenous, People of Color) populations. This role requires someone who knows how to take the broad elements of a program model and customize it to the needs of the program participant to meet the goals of the program and fund source. In this role you will need an eye for detail, flexibility and the ability to work at the pace of business.
This position is full time and will be onsite working in the WorkSource Columbia Basin in Kennewick, WA. This position is project-based (temporary) and is anticipated to end on 6/30/2025.
Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients. We strongly encourage applications from individuals representing diverse backgrounds and communities, including but not limited to Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and multiracial individuals, as well as people of color (POC), LGBTQ+ individuals, people with disabilities, veterans, immigrants, refugees, individuals from socioeconomically disadvantaged backgrounds and any other marginalized or underrepresented groups. We are committed to fostering an inclusive environment where all voices are heard and valued.
ABOUT THE JOB
- Client Engagement: Build and maintain relationships with BIPOC owned and represented businesses, serving as a key point of contact for their needs, concerns, and aspirations.
- Needs Assessment: Conduct comprehensive needs assessments to understand the unique challenges and opportunities faced by BIPOC-owned businesses, ensuring a tailored approach to support. Lead landscape analyzing qualifying workforce gaps and equity barriers facing local BIPOC business communities through data synthesis and focus group meetings.
- Advocacy: Act as an advocate for BIPOC-owned businesses within the organization, promoting their interests, and contributing to the development of programs and initiatives that foster their success. Support recruitment, placement, and retention of employees at Community Reinvestment EcSA Businesses. Curate culturally attuned training, up-skilling and placement supports that address key challenges named by minority-owned employers.
- Resource Connection: Facilitate connections between BIPOC-owned businesses and relevant resources, including mentorship programs, funding opportunities, and educational resources.
- Capacity Building: Provide guidance and support to enhance the capacity and capabilities of BIPOC-owned businesses, helping them navigate challenges and capitalize on growth opportunities.
- Collaboration: Work collaboratively with internal teams and external partners to develop and implement strategies that promote diversity, equity, and inclusion within the business community. Conduct qualitative interviews and listening sessions with diverse minority business leaders to surface priority workforce needs impacting growth.
- Education and Outreach: Develop and deliver educational workshops, training sessions, and outreach programs to raise awareness about the needs and contributions of BIPOC-owned businesses.
CORE COMPETENCIES
- Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
- Ability to apply marketing strategy and tactics.
- Exceptional communication and writing skills.
- Ability to adapt to business needs and work well under pressure.
- Ability to organize individual work tasks and outcomes and meet deadlines.
- Effective problem-solving and conflict resolution skills.
- Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
- Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
- Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
- Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.
EXPERIENCE/POSITION REQUIREMENTS
- High School Diploma or equivalent
- Experience in Business Administration, Human Resources, Sales and Marketing, or a related field.
- Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
- Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity, and cultural competency.
- Expertise in using Social Media tools for recruiting and communicating.
- Bilingual (Russian/Ukrainian, Marshallese, Spanish, Arabic/Farsi).
Preferred
- A degree in Business Administration, Human Resources, Sales and Marketing, or a related field.
- Experience serving, working and partnering with BIPOC owned and represented businesses.
- Job development experience with public or private employers a plus.
- Use of CRM software or territory management program.
BENEFITS
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:
- Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
- Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
- 13 Paid Holidays, including Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance, Home Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
ABOUT CAREER PATH SERVICES
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.
Job: Business Navigator
Primary Location: Kennewick, WA
Salary: Salary Range for hiring offers: $53,000-59,000 annually, DOE. Full salary range for the lifetime of the role is $53,000-78,000 annually.
Recruitment Closing Date: TBD – The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.
How to Apply
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