Full-Time Director of Customer Experience
Job Description
British Triathlon is the National Governing Body for Triathlon, Duathlon and Aquathlon in Great Britain, responsible for raising the profile and delivering medal-winning performances and helping everyone discover, enjoy and achieve in triathlon.
Triathlon England is one of the three Home Nations of British Triathlon, the other two being TriathlonScotland and Welsh Triathlon. The three Home Nation Associations are responsible for all aspects of triathlon in their respective countries, and contribute to the work of British Triathlon.
British Triathlon and Triathlon England have an exciting new opportunity for an experienced Director of Customer Experience. Reporting to the CEO as a member of the senior management team you will develop this department and lead the customer experience across the sport. You will use insight and data to develop compelling customer products and services for triathlon. These will be delivered through the membership department who under your leadership will deliver ambitious commercial targets. You will also lead the Communication and Commercial teams within BTF and TE ensuring a developing strategic vision for triathlon between BTF and the Home Nations is delivered through image and financial targets.
The successful candidate will have outstanding consumer understanding and management experience probably gained in the sporting or commercial sector. Clear headed you can use analysis and research to create product and service offers that are subsequently delivered profitably to new target audiences. You thrive in the sporting environment, enjoy negotiating between stakeholders and can turn the ambitious vision of a fast expanding sport into a sustainable business strategy.
The role will be based at the British Triathlon headquarters located at Loughborough University; however, the nature of the role may require evening and weekend working and occasional travel.
Informal enquiries can be made to Jack Buckner, email:
ja*********@br**************.org
How to Apply
Please visit www.britishtriathlon.org/about/vacancies for our application form, job description and equality form. A covering letter explaining why you feel you are suitable for the role, together with your completed application form and equality form, should be e-mailed to: hr@britishtriathlon.org. Please quote the reference number CUS-17-03. Should you require assistance with the application process, please contact HR and we will make every effort to meet your specific requirements. Closing Date: 5pm Monday 13 February 2017 Interview Date: TBC British Triathlon is committed to equality of opportunity for all staff and applications from all suitably qualified persons are encouraged. Details of our Equal Opportunities Policy can be found on our website: www.britishtriathlon.org under ‘About’ and then ‘Policy Documents’.694 total views, 0 today