Job Description

WSLCB Vision

Safe communities for Washington State.

Mission

Promote public safety, public health and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

This recruitment is open until filled. First review of applications will be November 1st, 2024- please submit an application on or before October 31st, 2024. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework. This position is required to work in the office at least 2 day a week. This may change based on business needs.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.  It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Licensing Specialist Supervisor position in Olympia, WA. This position reports to the Cannabis Manager in the WSLCB’s Licensing and Regulation Division. The position serves and complements the WSLCB’s mission and goals by educating licensees and future licensees on cannabis laws.

In this position, you will supervise a team of licensing specialist seniors who ensure that licensees meet minimum requirements for licensure and change applications. You will set expectations, monitor progress, and promote staff development. The position will emphasize continuous improvement processes in cannabis licensing.

If you are interested in a supervisory position in the licensing regulations area supporting the cannabis unit, where you will use your problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program – confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work
• Free parking

Duties

Some of the duties you will perform are:

• Supervises, monitors and coordinates activities and processes of a licensing program(s); examines non-standard and unusual license applications and accompanying legal documents referred by staff and assist in problem solving. Provide specific or general instructions to assigned staff.
• Review completed work product for compliance with State laws and rules, and agency policies and procedures.
• Provides leadership and guidance. Directs and assists staff functioning on challenging licensing problems, questions, or concerns in liaison with other state, local or federal agencies to obtain information to verify or coordinate statutory and WAC rule requirements or to resolve problems.
• Consults with, assists, and provides expertise to staff, license applicants, the public, government officials, attorneys, and others on technical matters involving applicable statutes, regulations, laws, policies, and procedures in the form of oral and written licensing information to licensees, applicants, and agency staff. Support and enhance employees’ expertise to maintain and develop knowledge, skill, abilities, and attitudes that promote excellence and quality outcomes.

• Support and engage staff on issues related to diversity, equity, and inclusion to provide a high level of service to the diverse citizens of Washington State and to support a diverse staff team.
• Collaborates with other departments to determine how the cannabis unit support their respective departments/units.
• Establishes work procedures, prepares work schedules and determines methods for expediting workflow and ensure calls are answered in a timely, efficient, and knowledgeable manner; provide continual evaluation of processes and procedures.
• Mentor, trains staff to develop proficient work habits that reflect the agency goals.
• Evaluate the success of training exercises and determine additional training needs.
• Summarizes and compiles monthly statistics on staff productivity; composes correspondence to licensees, applicants, and agency staff.
• Represents unit manager at meetings and acts in place of manager during absences; provides training and other presentations to agency staff, other agencies and/or the public.

Qualifications

Required Qualifications:

See below for how you may qualify.

Option 1: 

Four (4) years of experience that includes analyzing and/or interpreting financial documents, or laws and regulations for license qualification issuance, or interviewing and/or research/review duties involving public contact.

Option 2: 

Three (3) years of lead or supervisory experience within a regulatory environment.

Option 3: 

Equivalent combination of education/experience.

Preferred/Desired Qualifications:

• Four or more years of supervisory experience.

• Four or more years’ experience analyzing data to inform work.
• Demonstrated skills to effectively motivate staff.
• Understanding of change management and how to lead staff through significant changes.
• Strong interpersonal communication skills both verbally and in writing.
• Demonstrated ability to evaluate and resolve complex issues.
• Ability to read, understand, interpret and apply complex laws, policies and procedures.
• Ability to maintain positive public relations.

• An Associate of Arts degree involving major study in accounting, finance, business or public administration, criminal justice, or related field.

How to Apply

Job Types: Full-Time. Salaries: 40,000 - 60,000.

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