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10 Oct 2024

Full-Time Industry Communications Officer

Ella McCall – Posted by Ella McCall –  Anywhere

Job Description

This is an exciting opportunity to join a national not-for-profit specialising in resolving disputes between consumers and property professionals.= 

To assist the Communications Manager to ensure effective communication with members within residential sales and lettings.

Position:            Industry Communications Officer

Salary:                £30,000

Hours:                Full-time (35 hours per week)

Location:           Remote with occasional travel within the UK

About us

The Property Ombudsman provides an impartial and independent Ombudsman service, helping to resolve disputes between consumers and property professionals. We are the only Ombudsman scheme in the property professional sector and, as a not-for-profit organisation, we have been providing our service since 1990.

Purpose of the role

Deliver content for member businesses that enables them to maximise value from their membership. Content should demonstrate the positive impact of the service to prospective and current member businesses and wider stakeholders, setting the organisation apart from competitors and other relevant alternative resolution solutions.

Main responsibilities of the role:

  • Produce high-quality content for member businesses and stakeholders, working closely with the Communications Manager, Consumer Communications Officer and membership team
  • Ensure all materials contain consistent messaging, forwarding the business aims of the organisation
  • Help monitor and anticipate trends in media and social media coverage, reputational risks and opportunities to enhance the profile of TPO
  • Lead online engagement through our growing social media presence and respond to online reviews
  • Support colleagues with timely, accurate and helpful content in a co-ordinated, targeted manner

We are looking for someone to:

  • Write clear, accessible messages with the audience and their needs in mind
  • Engage with stakeholders on social media channels and in-person events.
  • Have excellent attention-to-detail in maintaining accuracy and consistency in our output
  • Be aware of the media landscape and context for our communications

Desirable experience

  • Experience in communicating with a range of audiences on a number of platforms
  • Confident using digital platforms, particularly social media
  • Web editing using web design software and/or using content management systems
  • Translation of complex and sensitive information and communicate it effectively and appropriately to a range of audiences.

 

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How to Apply

Ready to apply? No candidate will meet every single desired requirement. If your experience looks a little different but you think you can bring value to our Industry Communications Officer position, please apply now by email or by post to The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Applications for this post will be accepted until Friday 25 October 2024, however we may close this vacancy before this date, depending on the volume and quality of applications. Applicants must prove they live in and have the right to work in the UK. Previous applicants need not apply. No agencies. Applications from individuals only. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.  These include people who are:
  • Asian, Black, Mixed Ethnicity or another ethnic background
  • disabled
  • LBGTQ+.
Benefits:
  • 23 days (rising to 28 days) annual leave plus UK bank holidays
  • remote working – 100% home based
  • flexible working
  • access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
  • access to online wellbeing support (nutrition, exercise and discounts)
  • paid for professional memberships
  • eye test reimbursement and £50 contribution towards eyewear to all
  • flu jab
  • mental health first aiders
  • company pension (4% or 5% matched)
  • Death in Service (4x salary)
Inclusion & Wellbeing Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service. Actions we take to embed this include:
  • monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
  • providing wellbeing support and opportunities for personal and professional development for all colleagues
  • creating spaces for connection and engagement through our employee network groups and social clubs

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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