9 Oct 2024
Full-Time Administrative Coordinator III- Region 8 (Req#2844)
Job Description
Location: Cambridge, MA
Responsibilities include, but are not limited to the following:
Administration
- Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results.
- Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP).
- Assist the BB Team Leaders in a variety of administrative functions. Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting.
- Assist the SVP with preparation of internal communications and presentation decks used for internal presentations.
- Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed.
- Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel
Office Operations/Management
- Responsible for keeping to department budget goals on supply, small computer, repair and event expenses.
- Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices.
- Responsible for arranging multiple, large department employee events throughout the year.
- Responsible for centralized vacation tracking for a group of approximately 35 employees.
- Responsible for the successful administrative on-boarding of all new Business Banking colleagues.
- Lead a presentation to each new hire class that provides information new staff members orientation on items such as vacation requests, payroll, facilities, etc. Customer Feedback Administration
- Handle sensitive, complex customer issues and information.
- Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level.
- Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues.
- If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVP office.
- Alert SVP to any issues, positive or negative, that require special attention. Technology/Contract Management
- Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments.
- Responsible for the successful completion of the Annual Technology User Rights Audit.
- Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool.
Qualifications: Education and Experience:
- Associate degree or equivalent combination of training and experience and 4+ years of related job experience.
- Skills/Knowledge
- Strong customer service and interpersonal skills
- Proficient written and verbal communications
- Self-starter with strong organizational skills
- Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access. Understanding of Business Banking terminologies, concepts, and technologies are a plus.
- Experience in working in a regulated or audited environment is a plus.
How to Apply
If you will like to learn more and apply. use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2844/?utm_medium=jobshare35 total views, 0 today